- Location
- Absa Call Centre Auckland Park, South Africa
- Workplace
- Hybrid
- Type
- Full-time
- Seniority
- Manager
- Closing date
- Today
- Source
- Workday
Description
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To implement and execute the operational plans for Retail Credit Lending through monitoring and ensuring that quality risk reviews/assessments are performed by the reporting staff within their own mandates and / or administrative tasks of high standards are performed.To develop, coach and manage the activities of staff to ensure that performance objectives are met.
To manage effective resource management by means of Salesforce/Dialer/ Debt Manager and continuously initiate process improvements and optimization.
Job Description
People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction
Business Performance: Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes
Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
Administration: Effectively fulfil all required administrative duties, including tracking and reporting
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised