- Location
- Houston, Texas, US
- Type
- Full-time
- Department
- Retail
- Seniority
- Manager
- Education
- High School
- Source
- BetterTeam
Description
Job Summary: The Auto Body Shop Manager is responsible for the entire operations of FIX Auto Westheimer. Responsibilities include overseeing the completion of all repairs, achieving monthly & annual financial targets, driving store revenues and CSI/NPS improvements. The ideal candidate is a strong team player who leads by example, with hands-on knowledge of writing estimates and communicating professionally with customers throughout the repair process.
Reasons why to join our team:
- Health benefits.
- Dental and vision plans.
- Paid vacations.
- Paid holidays.
- Monday-Friday schedule.
Duties/Responsibilities:
- Manage the day-to-day operations of the facility, its employees and customer relations.
- Write accurate repair estimates and review estimates prepared by staff for completeness and accuracy.
- Communicate clearly with customers throughout the repair process, providing updates on repair status, timelines, and costs.
- Work collaboratively as a team player, supporting staff at all levels to keep repairs moving and maintain a positive shop culture.
- Maintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI/NPS targets are achieved.
- Achieve annual/monthly sales and financial performance targets
- Review work orders, assign tasks to employees and verify the quality of work performed.
- Market to other business to generate additional revenue opportunities.
- Conduct effective store meetings to train and keep employees informed of upcoming events and goals.
- Resolve all customer-related and employee complaints.
- Recruit, interview and hire new employees to ensure adequate staffing.
- Oversee the training, development, corrective action and termination of all employees.
- Other duties as assigned.
Experience/Skill Requirements:
- 5+ years of prior management experience in a collision facility required. Prior collision center, production management and estimating experience required.
- Proven ability to write repair estimates using industry-standard estimating software (e.g., CCC ONE, Mitchell, Audatex).
- Strong customer communication skills, with the ability to explain repairs, timelines, and costs in a clear, professional manner.
- Team player with a collaborative approach to leading and supporting shop staff.
- High school degree required, bachelor’s degree preferred.
- Effective leadership, customer service and delegations skills required.
- Ability to be analytical, problem solve and multi-task.
- Excellent oral and written communication skills.
- Must have a valid driver’s license and clean driving record.
Skills
Customer Service