- Location
- Cape Town, Western Cape
- Type
- Internship
- Department
- Customer Service
- Seniority
- Internship
- Education
- Master
- Source
- RecruiterFlow
Description
Customer Service Consultant (International Campaign)
Location: Cape Town CBD (Office-Based)
Salary: R8,000 Basic + R1,000 Shift Allowance
Salary: R8,000 Basic + R1,000 Shift Allowance
Working Hours: Rotational shifts (Monday – Sunday, aligned to US business hours)
About the Role
Our client, a global leader in customer experience solutions, is looking for enthusiastic and customer-focused Customer Service Consultants to join their international team. If you have experience supporting international customers and thrive in a fast-paced environment, we'd love to hear from you!
Key Responsibilities
- Deliver exceptional customer service via phone.
- Resolve customer queries efficiently and professionally.
- Accurately capture customer information and interactions.
- Meet quality, productivity, and customer satisfaction targets.
- Build positive relationships with customers while representing the brand.
Minimum Requirements
- Minimum 8 months' international call centre experience (voice).
- Excellent English communication skills (spoken and written).
- Strong problem-solving and customer service skills.
- Comfortable working rotational shifts aligned to US hours (Monday – Sunday).
- Ability to work full-time from the Cape Town CBD office.
If you're passionate about delivering world-class customer service and are looking to grow your career with a leading international organisation, we'd love to hear from you!
Skills
Customer Service
