Clinical Education Specialist

Department: Clinical

Employment Type: Full Time

Location: EMEA-Italy

Compensation: €56,390 - €77,536 / year

Description

Role expectations

• Cultivate and manage relationships with Key Opinion Leaders (KOLs), Advisory Boards, and clinical speakers and mentors.
• Lead and support Peer-to-Peer (P2P) mentorship programs including insights sharing, Train-the-Trainer (TTT) education, and follow-ups.
•  Identify and develop Rising Stars to become future faculty instructors.
• Work in partnership with Marketing to design and execute the annual local education strategy in alignment with the business needs and programs.
• Oversee and support speaker and mentor meetings, large-scale educational events (e.g., Forums, Summits…), and external partnerships (Congress…).
•  Manage Limited Market Release (LMR) initiatives and General Availability (GA) launches.

• Provide clinical leadership to the Ortho/GP community, influencing clinical guidelines and best practices.
• Drive innovation adoption and contribute to growth strategies.
• Provide input to research and development to improve existing products/
•  services and develop new ones
• Actively mentor and provide leadership to peers. Determines methods and procedures on new assignments and coordinate activities of other personnel as a team lead.
• Serve as a backup to the Manager during absences, contributing independently and through others.

• Align with EMEA Clinical Trainer to cascade internal education to local clinical teams.
• Train and support internal teams, speakers and mentors with relevant content, tools, and presentation materials.
•  Identify relevant content, tools, and assets for Speaker/Mentors presentations and Dr Education (Faculty section Docebo)
• Work closely with Clinical Relation Manager and Sr Supervisors clinical liaison on relevant areas (speaker, events, clinical content, clinical data analysis)

• Handle top customer situations, resolving issues and complaints to completion.
•  Provide clinical insights and suggestions to improve customer experience and treatment outcomes.
• Assist the sales organization with clinical expertise and support.
• Collaborate with R&D, Marketing, Manufacturing, Education, Sales, and Customer Support departments.

• Conduct inbound and outbound calls with speakers and mentors to educate and support customers.
• Deliver educational events and deep-dive clinical training at customer offices.
• Maintain a minimum of 30% field time, with flexibility based on geography and business needs.

What we're looking for

• Bachelor’s degree in Dentistry (DDS or equivalent); Master’s degree in Orthodontics is highly desirable.
• 6–10 years of directly related clinical and educational experience.
• Proven ability to lead, mentor, and influence others.
• Strong negotiation and presentation skills with a challenger mindset.
• Excellent oral and written communication skills.
• Ability to manage competing priorities and communicate effectively across teams. (influencing skills)
• Proficient in social media and digital tools.
•  Strong problem-solving skills and attention to detail.
• Demonstrated urgency and responsiveness in dynamic environments.

Additional Information