Trade Service Manager - Wealth Client Experience

Job Description:

The Role

The Trade Service Manager role is part of the broader Client Experience (CE) Trade Support Team serving the needs of our IWS and FFOS Clients.  Join us as a Trade Service Manager where you will join a team of highly-skilled professionals whose focus is to go above and beyond and provide outstanding trade support services to our Registered Investment Advisor (RIA) and Separate Account Manager (SAM) clients. 

The Expertise We’re Looking For 

o    BS/BA Degree (preferred; or at least 3 years experience in financial services related field) 

o    Series 7 licensing required 

o   1-2 years in financial asset/brokerage servicing 

The Purpose of Your Role 

The Trade Service Team in CE provides comprehensive technology and managed product support while delivering service excellence to our clients.  CE is seeking a Trade Service Manager (TSM) to join the team to provide guidance and operational support to our Intermediary Clients.  The TSM will be responsible for phone, email, and service center support to our Intermediary Clients.  To be successful in this role, one must have or gain a solid understanding of several Fidelity workflow systems.  

The Skills You Bring

o    An ability to deliver high quality service to high profile clients 

o    Attention to detail and quality a must.  

o    Provide outstanding service to all of our clients by fielding client inquiries in an accurate and timely manner 

o    Solid interpersonal skills, with a consistent track record to multi-task, and prioritize  

o    Professional teammate with a positive, self-motivated demeanor; capacity to think creatively. 

o    Ability to work in a fast paced environment 

o   Displays excellent problem solving and analytical skills 

o   Excellent verbal and written communication skills 

o   Experience with Fidelity mainframe systems preferred 

 The Value You Deliver 

o    Support divisional business needs, while maintaining a client first mentality. 

o    Drive high satisfaction, quality and efficiency for both the client and Fidelity. 

o    Deliver outstanding results quickly and efficiently, utilizing effective time management skills. 

o    Drive innovation through curiosity and comprehensive understanding of business processes and challenges. 

o    Bringing energy to your role every day. 

o    Assist and advise business partners on trade related operational workflows. 

o    Ownership of client needs regarding service and problem resolution issues, with clear responsibility to call out issues as appropriate within the team. 

o    Actively participate in meetings and process improvement initiatives. 

o   Able to interact with all levels of management and business partners. 

NOTE: This role does not support sponsorship.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Series 07 - FINRA

Category:

Brokerage Operations

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.