Vendor Services Specialist

Our Flavor — Why Whataburger

Whataburger isn’t just a fast-food burger chain it is where bold leadership starts — and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.

Since 1950, we’ve invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One — because great burgers (and great teams) start with the right ingredients. If you're ready — to learn, grow, impact, and Move Forward Boldly — we’ve got your back and your path cooked to perfection.

Your Recipe for Impact — What You’ll Do

As a Vendor Services Specialist, you'll help ensure the vendor programs that support our restaurants run smoothly, efficiently, and with excellence. In this role, you'll partner with internal teams and external service providers to coordinate critical services, maintain operational standards, and support new restaurant openings and remodels. Your work helps us Make a Difference by delivering reliable support to restaurant operations, Serve with Heart through responsive partnership and service, Win as One by collaborating across teams and vendors, and Move Forward Boldly by helping drive continuous improvement and operational success across the business.

Day-to-Day Ingredients — Responsibilities

As a Vendor Services Specialist, you will:

• Monitor vendor performance and service level agreement (SLA) compliance
• Coordinate service requests between Operations and vendor partners
• Support onboarding of new vendors and distribution of required documentation
• Maintain vendor records, databases, and service documentation
• Track inspections, regulatory services, and recurring service schedules
• Assist with vendor sourcing research and contract administration activities
• Evaluate service requests outside existing agreements and support cost analyses
• Coordinate vendor-supported services for new restaurant openings and remodels
• Identify service issues and help drive timely resolution
• Support process improvements that enhance service quality and consistency

The Sauce — Pay & Perks

As a Vendor Services Specialist, you will receive:

• Competitive Weekly Pay
• Bonus Program that scales up to 2.5X payout potential based on company results
• 5 weeks PTO
• Flex Weeks
• Paid Corporate Holidays
• Paid Parental Leave*
• 401(k) match $1/$1 up to 4%
• Competitive Medical, Dental and Vision Benefits*
• Short-term and Long-term Disability Benefits*
• Opportunities for Career Development and Growth
• Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
• Discounted Meals for You and a Guest
• Wireless Service Discounts
• Computer & Software Discounts
• Fitness / Gym Discounts
• Awards and recognition for all you do
• Retirement Celebration Program

What You Bring to the Table — Required Experience

As a Vendor Services Specialist, you must have: 

• Bachelor's degree or equivalent combination of education and work experience
• Strong organizational skills with the ability to manage multiple priorities
• Ability to build effective partnerships with internal and external stakeholders
• Strong verbal and written communication skills
• Attention to detail and commitment to accuracy
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
• Ability to analyze information and recommend practical solutions
• Ability to work independently and collaboratively in a fast-paced environment

Extra Toppings — Desired Experience

As a Vendor Services Specialist, we prefer you to have: 

Experience supporting vendor management or supplier programs

Experience monitoring service delivery, service agreements, or operational performance metrics

Knowledge of contract administration processes

Experience coordinating projects, remodels, or multi-location service programs

Familiarity with restaurant, retail, hospitality, or multi-unit operations

Experience working with vendor management, procurement, or work-order systems

Where & How You’ll Work

This role is based at the San Antonio Home Office, working on‑site Monday through Thursday with remote flexibility on Fridays. In this role, you’ll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast‑paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full‑time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.

Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

*Eligibility rules may apply

300 Concord Plaza Dr San Antonio TX 78216-6903