Product Support Specialist

Come join Motivosity as a Product Support Specialist!

Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join. Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game. Right now if you're feeling the draw to work in a company that's helping people be happier about life at work, it might be time to become a MVer.

About the Product Support Specialist position

We are seeking a Product Support Specialist to work with customers to coordinate service and support efforts. This position is a blend of Tier 1 technical support and customer support, working with administrators and customers, by email, chat, and phone.

Product Support responsibilities include:

• Responding to customer inquiries, via email, chat, and phone to resolve tickets
• Identify issues and define them clearly
• Provide internal support and troubleshooting to customer success and implementation teams

Product Support requirements include:

• Technical abilities: familiarity with software and ability to troubleshoot common issues
• AI-Forward mindset: Hands-on AI experience that goes beyond chat
• Customer service skills: outstanding interpersonal skills to serve our customers
• Communication skills: proficient written and verbal communication
• Problem solving: strong ability to identify and solve problems
• Technical college or relevant education is preferred
• Upbeat, positive, and friendly personality that energizes those around you
• Prior experience with Intercom or comparable ticketing systems is preferred
• Prior technical support experience in a Saas environment is preferred

Work Environment

At Motivosity our core values are Stay Young, Serve Others, and Love What You Do. We believe in hiring awesome people and treating them right.

Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game.

This position is a full-time, in-person role, onsite in Lehi, Utah.

Perks of being a MVer:

• Changing the world by bringing happiness to work environments around the globe
• Equity
• Health Insurance and HSA
• 401(k)
• Dental Insurance
• Vision Insurance
• Team activities
• On site gym
• Strong and positive work culture in an exciting startup space