Product Trainer

## Join our Team

About the Role

We are looking for a dynamic, enthusiastic, and customer-focused Product Trainer to join our team full-time. This role is ideal for someone who enjoys sharing knowledge, simplifying complex concepts, and creating engaging learning experiences that drive customer success.

As a Product Trainer, you will play a key role in enabling both our customers and internal teams by delivering impactful training programs, developing high-quality learning content, and ensuring our learning ecosystem remains up to date. If you are passionate about learning, communication, and customer engagement, we'd love to hear from you.

Key Responsibilities

• Deliver engaging instructor-led training sessions on the Ericsson Wallet Platform for customers, both onsite and virtually.
• Facilitate internal enablement workshops to enhance product knowledge across teams.
• Design, develop, and continuously update training materials, presentations, user guides, and other learning resources.
• Manage and maintain the Learning Management System (LMS), ensuring learning content is accurate, accessible, and current.
• Collaborate with Product, Engineering, Delivery, and Customer Success teams to incorporate new features and product enhancements into training programs.
• Gather participant feedback and continuously improve training effectiveness and learner experience.
• Travel to customer locations, when required, to deliver training and support successful product adoption.

Required Skills & Qualifications

• +10 years of experience
• Ericsson Wallet platform -Product knowledge
• Excellent verbal and written communication skills with strong presentation and facilitation abilities.
• Passion for teaching, coaching, and helping others succeed.
• Ability to explain complex technical concepts in a simple, engaging, and easy-to-understand manner.
• Strong content development skills with attention to detail and quality.
• Self-motivated, proactive, and comfortable working independently as well as collaboratively.
• Customer-centric mindset with the ability to build strong relationships.
• Willingness to travel for customer engagements.

Preferred Qualifications

• Experience delivering product, technical, or software application training.
• Experience developing learning content using modern instructional design principles.
• Familiarity with Learning Management Systems (LMS).
• Experience working within the FinTech, Telecommunications, or Digital Payments domain is an advantage.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Cameroon (CM) || Douala

Req ID: 787614