Agent Support I

Agent Support

Eldercare Insurance Services

Hot Springs, AR

About Eldercare

With over 30 years of experience in the industry, Eldercare Insurance Services is one of the largest distributors of Medicare Supplement and other Senior Market insurance products in the United States. Leveraging a network of independent insurance agents, a career distribution sales force and an internal call center operation, EIS helps thousands of Americans every year get the coverage that they need.

By providing the best possible service and care to their customers, EIS has become a respected name in the Insurance Services industry. EIS, an Integrity company, is based in Hot Springs, Arkansas.

Job Summary

We are seeking a motivated and detail-oriented candidate to join our team. The successful candidate will be responsible for processing paperwork, providing agent support, tracking contract statuses, and more. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and prior customer service or administrative experience.

Primary Responsibilities:

• Processing paperwork with insurance carriers for agents and agencies

• Providing overall agent support and assistance via phone and email

• Following up with insurance carriers and agents as necessary

• Processing applications and beneficiary enrollments

• Tracking statuses of contracts submitted by insurance agents

• Confirming certain requirements are met to sell Medicare Advantage and other Medicare products

• Working in large files that contain sensitive agent information to identify and resolve issues

• Tracking and reporting production

• Perform other duties as assigned to support the needs of the team.

Primary Skills & Requirements:

• High School degree or equivalent

• 0-2 years of relevant experience

• Ability to multitask in a fast-paced environment

• Prior customer service and/or administrative experience preferred

• Experience with the Microsoft Office suite, particularly Excel preferred

• Ability to learn proprietary computer systems

• Excellent communication skills with emphasis on professionalism and attention to detail

Benefits Available

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.