People & Culture Experienced Professional - Enterprise Services

Would you enjoy delivering exceptional employee experiences while supporting critical HR operations processes? 

Would you like to work in a collaborative environment where customer service, continuous improvement and operational excellence drive business success? 

Join our People & Culture Team! 

At Baker Hughes, our People & Culture teams are committed to creating a positive employee experience throughout the entire employee lifecycle. By combining operational excellence, process expertise, and customer-focused support, we help our people and businesses thrive across a global organization. 

Partner with the best! 

As a People & Culture Experienced Professional – Enterprise Services, you will play a key role in supporting HR operational processes and delivering outstanding service to employees, managers and HR partners. 

You will be responsible for ensuring operational excellence, driving process improvements and maintaining compliance with company policies and regulatory requirements. Working closely with internal stakeholders, you will help foster a culture of continuous improvement while ensuring a high-quality employee experience. 

As a People & Culture Experienced Professional, you will be responsible for: 

HR Operations & Service Delivery 

• Supporting the successful execution of one or more HR Operations processes within Enterprise Services. 

• Delivering high-quality employee support while ensuring service level commitments are met. 

• Providing operational support and troubleshooting for assigned HR processes. 

• Managing service delivery metrics and contributing to operational performance improvements. 

Employee Experience & Stakeholder Support 

• Providing best-in-class customer service to employees, managers, business leaders and HR partners. 

• Responding to complex inquiries and requests with accuracy, professionalism and urgency. 

• Building strong relationships with stakeholders through proactive communication and collaboration. 

• Anticipating customer needs and identifying opportunities to enhance the employee experience. 

Process Improvement & Operational Excellence 

• Driving standardization, simplification and continuous improvement initiatives within assigned processes. 

• Identifying opportunities to increase productivity, quality and compliance. 

• Supporting implementation of process enhancements and best practices. 

• Promoting a culture of operational excellence and continuous improvement. 

Compliance, Quality & Governance 

• Maintaining high standards of accuracy, quality and timeliness in all activities. 

• Ensuring compliance with applicable legal requirements and Baker Hughes policies. 

• Applying sound judgment while managing confidential and sensitive information. 

• Supporting audit and compliance-related activities as required. 

Knowledge Management & Collaboration 

• Developing and maintaining expertise within assigned HR process areas. 

• Keeping current with internal policies, programs and process updates. 

• Sharing knowledge and best practices with team members and stakeholders. 

• Collaborating across functions to support business and employee needs. 

Fuel your passion 

To be successful in this role you will: 

• Have a Bachelor's degree from an accredited university or college in Human Resources, Business Administration, Psychology or a related field; OR a high school diploma/GED with relevant professional experience. 

• Have a minimum of 2 years of professional experience, including internships or relevant HR-related experience. 

• Have advanced English communication skills, both written and verbal. 

• Have experience in HR Operations, Payroll & Benefits, Global Mobility Services or related HR service delivery environments. 

• Have a strong customer service mindset with the ability to anticipate and respond effectively to customer needs. 

• Have strong interpersonal and stakeholder management skills. 

Desired Characteristics 

• Self-motivated professional who can work independently and collaboratively. 

• Strong commitment to integrity, compliance and confidentiality. 

• Passion for continuous improvement, process simplification and operational excellence. 

• Strong analytical and problem-solving capabilities. 

• Excellent organizational skills with strong attention to detail and accuracy. 

• Strong verbal and written communication skills. 

• Ability to manage priorities and deliver against quantitative and qualitative performance metrics. 

• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word and Outlook. 

Work in a way that works for you 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. For this role, we can offer the following working patterns: 

• Working from our Ventura (Rio de Janeiro Downtown) office during regular business hours, with flexibility for one home-office day per week.  

Working with us 

Our people are at the heart of what we do at Baker Hughes. We are stronger when our employees are developed, engaged and empowered to bring their whole authentic selves to work. We invest in health, well-being, capability development and leadership growth at all levels. 

Working for you 

You can expect the following benefits if you join our team: 

• Contemporary work-life balance policies and wellbeing programs 

• Comprehensive private medical care options 

• Life insurance and disability coverage 

• Tailored financial programs 

• Additional elected or voluntary benefits