Order and Delivery Management Internship

About this opportunity

We are looking for an enthusiastic and detail-oriented Order and Delivery Management Intern to join our Customer Unit Supply team.

In this role, you will support the execution and monitoring of customer orders, ensuring deliveries are fulfilled according to contractual commitments and customer expectations. You will work closely with project teams, supply chain professionals, logistics partners, and customer stakeholders while gaining valuable experience in international supply chain operations.

This is an excellent opportunity for students or recent graduates who want to develop expertise in supply chain management, order fulfillment, logistics, and customer operations within a global technology company.

This is a fixed-term internship (12 months, with possibility of extension).

What you will do

• Support customer order fulfillment and delivery execution activities.

• Monitor customer purchase orders and delivery schedules.

• Create and maintain order tracking reports and follow-up dashboards.

• Assist in managing order changes, delivery date updates, and order cancellations.

• Support goods receipt (GR) and goods issue (GI) processes.

• Follow up with internal and external stakeholders regarding delivery status.

• Assist in preparing documentation related to deliveries and customer shipments.

• Support escalation management when delivery commitments are at risk.

• Help maintain supply chain data accuracy and reporting quality.

• Participate in continuous improvement initiatives within the Order and Delivery Management organization.

• Collaborate with project managers, customer operations managers, supply planners, logistics teams, and warehouses.

What you will bring

• A Bachelor's or Master's degree in: Supply Chain Management, Business Administration, Economics, Logistics, International Business, Engineering or a related field .

• Strong analytical and problem-solving skills.

• Good knowledge of Microsoft Excel.

• Ability to work with large amounts of data and being detailed oriented.

• Good communication and stakeholder management skills.

• Ability to prioritize tasks and work in a dynamic environment.

• Fluency in English, both written and spoken. (English fluency is mandatory as English is the primary working language for this position)

• Proactive mindset and willingness to learn.

Nice to have

• Knowledge of supply chain or logistics processes.

• Previous experience with ERP systems such as SAP.

• Familiarity with reporting and data analysis tools.

• Previous internship or academic projects related to operations, logistics, or supply chain management.

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity to learn from experienced professionals while working in a global supply chain environment. You will gain hands-on experience in customer order management, logistics execution, business processes, and stakeholder collaboration.

We offer:

• Flexible ways of working.
• Learning and development opportunities.
• Medical subscription and wellbeing programs.
• International exposure and collaboration.
• A supportive and inclusive working environment

Key Learning Outcomes

By the end of the internship, you will have practical experience in:

• End-to-end Order Management

• Delivery Fulfillment

• Customer Supply Chain Operations

• Logistics and Distribution Processes

• SAP Transactions

• Reporting and Data Analysis

• Stakeholder and Escalation Management

• Supply Chain Performance Monitoring

This role is an ideal starting point for a future career in Supply Chain Management, Customer Operations, Logistics, Planning, Procurement, or Project Management.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Greece (GR) || Athens

Req ID: 787182