Overview

The Vice President of Operations is responsible for providing thought leadership, direction and oversight to Club operations and programs. Develops and implements strategy for positive youth development and member experience including safety, program quality, and partnership development. Leads Club staff with employee recruitment, retention and training. Collaborates with appropriate senior staff to develop and monitor Operation’s fundraising, programming, financial, and human resources goals and plans.

Responsibilities

Leadership and Strategic Planning

• Develops, communicates and implements organization’s operational policies and procedures, and monitors for
• Orients and trains organization staff to Boys & Girls Club’s optimal Club Experience, protocols and quality measures to improve program
• Determines optimum number, model and placement of clubs; recommends and helps implement changes supported by analysis of resources and
• Develops membership and optimal and average daily attendance targets and plans and executes strategies to achieve
• Works with Executive Leadership Team to develop the organization's plans and programs as a strategic thought partner, particularly from the perspective of the Programs & Operations
• Determines optimum club hours of operation required to achieve organization’s
• Leads and guides program staff in developing, monitoring, and improving programs in Clubs to achieve the optimal Club Experience as
• Collaborates with Director of Grants & Special Initiatives and Finance to monitor grant compliance and improve program delivery in clubs; works together to develop grant proposals and to obtain and report on outcomes
• Commits to data driven decision making with a focus on optimal club experience and optimal staff
• Provides leadership and direction to operations on managing crisis

Board – Committee Development

• Participates in and reports on operations at BGCCV corporate board
• Coordinates and leads Impact/Operations committee meetings, including preparing meeting agendas and reporting on meeting
• Collaborates with Resource Development staff 

Budget

• Analyzes operation’s needs, develops budget that supports those needs, monitors budget and reports variances in revenue and
• Collaborates with Chief Finance Officer to develop and execute strategies to meet budget targets

Marketing, Public Relations & Development

• Participates in activities to maintain good public relations for Club programs, services and
• Collaborates with Resource Development to develop strategic plan for club initiated fundraising efforts; monitors plan and implements strategies to ensure targets are
• Serves as an organization 

Staff Management

• Manages Programs & Operation’s Department staff including recruiting and onboarding a diverse and qualified staff, training and developing staff, identifying performance objectives, and monitoring and providing feedback on
• Works with Director of Club Experience and other operations management staff to determine club staffing levels that best support effective program delivery, budget compliance and ensures safety; seeks support from

Facilities and Property

• Assesses risk and implements programs and policies to minimize loss and exposure to
• Oversees identification of and prioritizing of capital improvements needed by clubs, secures approval and funding and reviews bids and monitors
• Develops and communicates policies regarding buildings, grounds, vehicles, equipment, upkeep, usage and maintenance; monitors adherence to those policies and
• Develops and communicates policies concerning use of clubs, equipment and grounds by outside organizations when clubs are closed.
• Visits clubs regularly and inspect vehicles regularly to ensure they are safe, attractive, and well-
• Oversees strategy and procedure to determine clubs’ building, equipment and grounds maintenance and repair needs; monitors priorities and
• Oversees capital projects and building improvements to meet organization 

Administrative

• Manages programs & operation’s administrative processes and ensures that administrative data, from the club level up, is accurate and timely, and follows organizational administrative policies

Qualifications

Education

• Bachelor's degree from an accredited college required

Experience

• A minimum of ten years of work experience where operations consists of multiple locations, budget oversight, team development and management, and responsibility for fundraising, boards and budgets.

Skills

• Demonstrated ability to organize, direct and coordinate operations; personnel supervision, recruitment and retention of key personnel; facilities management; and budget development and
• Leadership skills, including negotiation, problem solving, decision making
• Knowledge of the mission, objectives, policies, programs, procedures and principles and practices of non-profit organizations and youth development services
• Ability to manage multiple tasks and to develop solutions to problems with limited
• Excellent human relations skills and ability to motivate staff and
• Strong oral, written and presentation communication
• Ability to establish and maintain effective working relationships with Club staff, Board members, volunteers, community groups, and other related
• Advanced understanding of basic office applications including MS Office (Word, Excel, PowerPoint, and Outlook)

 

ENVIRONMENT & WORKING CONDITIONS:

Physical requirements include walking, climbing stairs, and sitting for four plus hours per day. Light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.Normal internal office environment with frequent travel to Clubs. Occasional  weekend and evening work to support organization’s fundraising events, committee meetings, special events, and activities. Frequent internal contacts with employees throughout organization is required.

 

Exempt employees are not entitled, under the Fair Labor Standards Act (FLSA), to the protections of the wage and hour laws of the state or the FLSA. Exempt employees must always be paid on a salary basis and not be subject to reduction based on the quality or quantity of work performed.

 

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.