High End Manager, Watches and Fine Jewelry

About the role

We seek a visionary leader with an entrepreneurial spirit to elevate Chanel’s Watches and Fine Jewelry division. As a steward of timeless elegance, you will orchestrate the growth of our high-end business while cultivating profound relationships with client. Your strategic acumen and passion for excellence will shape the future of luxury, driving category innovation and mentoring a team to deliver unparalleled client experiences. 

What impact you can create at Chanel: 

• Serve as a high-end business partner, fostering sales growth, nurturing client relationships, and delivering insightful boutique performance reports. 

• Demonstrate expertise in business acumen, enhancing sales strategies, gemology knowledge, and client engagement while sharing market insights. 

• Champion the high-end sales, fostering talent development, motivation, and collaboration to drive success. 

• Enrich luxury customer experiences by engaging VIPs, fostering boutique harmony, mentoring others, and ensuring exceptional service standards. 

• Cultivate opportunities for UHNW client acquisition, build meaningful relationships, and collaborate with teams to create personalized, high-end experiences. 

• Work closely with Head of Boutique to curate the high-end inventory, offering client insights, and ensuring effective merchandise management and stock care practices. 

You are energized by: 

• You flourish in an environment where collaboration and creativity are at the forefront. Passion in delivering exquisite client experiences and achieving sales excellence inspires you, along with the chance for ongoing personal growth and learning within the luxury sector. 

What you will bring: 

• Supervisory experience in high-end business sectors, experience in retail, GIA Gemologist qualification preferred. 

• Passionate, proactive, and possesses excellent communication skills. 

• Strong customer service mindset with a presentable appearance and effective interpersonal skills. 

• Demonstrates leadership, problem-solving, planning, and teamwork abilities, striving for continuous improvement. 

What Chanel can offer you: 

• A prestigious stage to advance your career within the luxury retail industry. 

• A workplace culture grounded in personal growth, teamwork, and innovation. 

• Continuous learning opportunities to hone your skills, keeping you at the cutting edge of luxury retail. 

Candidate with less experience but relevant transferable skills will be considered as Assistant High End Manager. 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.