Leasing Manager

Leasing Manager

University City Housing is seeking an energetic and driven Leasing Manager to join our team at Salem Harbour, an 800-unit apartment community in Bensalem, PA. This is an exciting opportunity for a motivated professional who is passionate about creating exceptional resident experiences, driving leasing success, and leading a high-performing team.

In this role, you will be actively engaged throughout the community, building relationships with prospective and current residents, conducting property walks, and coaching a team dedicated to outstanding customer service. The ideal candidate is organized, goal-oriented, and committed to achieving excellence in both sales performance and resident satisfaction while making a meaningful impact on the community’s continued success.

Leasing Manager Responsibilities include, but are not limited to, the following:

• Meet or exceed occupancy targets and maintain desired occupancy through proactive leasing strategies.
• Complete weekly leasing/traffic reports to monitor competitive positioning and evaluate the effectiveness.
• Lead, supervise, and coach leasing consultants to achieve leasing goals.
• Build a strong, high-performing team through training in sales techniques, customer service, and product knowledge.
• Execute professional follow-up communications and leasing activities; track prospect activity, and ensure lease applications are processed timely.
• Maintain accuracy and organization in leasing files, reports, and administrative documentation.
• Address resident concerns promptly and professionally, escalating when necessary; maintain high resident satisfaction through effective communication; and ensure incoming residents receive a five-star move-in experience in coordination with maintenance.
• Follow-up with maintenance on unit inspections prior to move-in. Coordinate with Maintenance Coordinator and Property Manager as needed. 
• Support daily property operations to ensure efficient on-site activities, adherence to company policies, and timely reporting of property issues that may impact leasing success.
• Other duties as assigned.

Ideal Candidate Profile:

• Bachelor’s Degree from an accredited college or university preferred; relevant experience may be considered in lieu of a degree.
• Valid driver's license and reliable vehicle required.
• Technically proficient in Microsoft Office Suite and property management software (Entrata preferred).
• Flexible availability, including evenings and weekends
• Stable, progressive work history with 3+ years experience in leasing or property management preferred. 
• Experience motivating and developing a leasing team.
• Forward-thinking problem solver who thrives on meeting goals and delivering positive outcomes for the property and team.
• Capable of handling multiple priorities in a fast-paced, high-volume environment.
• Exhibits a professional demeanor; communicating effectively, both verbally and in writing, with residents and prospective residents.

Our Comprehensive Benefits Package for Full-Time Employees Includes:
•    Opportunities for professional and personal development and career growth
•    Competitive Salary
•    Comprehensive Health Insurance - Medical, Dental, Vision
•    Medical & Dependent Care Flexible Spending Accounts (FSA) 
•    Retirement plan – 401(k) with up to 4% employer match
•    Paid Time Off (vacation, sick, 9 holidays, 2 floating holidays) 
•    Employer-paid Short-term Disability 
•    Voluntary Long-term Disability
•    Voluntary Life Insurance
•    Voluntary Hospital Indemnity Insurance 
•    Employee Assistance Program (EAP)
•    Annual Awards & Recognition
•    Company Paid Certifications & Licensing
•    Employee Referral Program
•    Apartment Discount Available

Link to our real estate portfolio: www.uchcareers.com/our-properties