Representative, Customer Service (L04)

Job Description:

Role Title: Representative, Customer Service (L04)

Company Overview:

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work for® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview: 

The Home & Auto / Health & Wellness operations team is dynamic team consisting of multiple portfolios for phone bank customer Service. The portfolio is worked out of Hyderabad in India, Manila/Cebu in Philippines and multiple locations in USA. It supports Home & Auto / Health & Wellness. As a Representative, Customer Service , you will play a pivotal role in driving world class Customer experience for the process and resolve queries over the phone.

Role Summary/Purpose:

• The Representative, Customer Service associate has to answer calls and to respond to general customer's inquiries, concerns and complaints.

• Arrange for services requested by the customer.

• Project a professional Company image through phone interaction.

Key Responsibilities:

• Customer Focus - Service calls related to credit card from customers based out of US
  Solve queries and concerns on the call.

• Arrange for Services required by the Customers.

• Provide customer with Product and Services information.

• Follow up on Customers inquires and resolve.

• Recognize, document and alert the Supervisor of trends in Customers calls
  Recommend Process Improvements. 

Required Skills/Knowledge:

• Should have excellent Customer centric attitude.

• Excellent English Language Communication Skills.

• Strong written, verbal communication and interpersonal skills

• Working Knowledge of Computers.

• Professional Phone etiquettes and ability to work with teams.

• Should be willing to work in rotational shifts / weekends and be flexible for night shift timing.

• Education qualification to be 10+2 or Graduation.

Desired Skills/Knowledge:

• Previous experience in a call center environment.

• Excellent English Language Communication Skills

• Working Knowledge of Computers.

Eligibility Criteria:

• Education qualification to be 10+2 or Graduation.

• Should have excellent Customer centric attitude.

Work Timings: 8 AM EST to 12 PM EST (purely night shifts) rotational shifts including weekend working (subject to change as per business requirements).

Grade/Level: 04

Job Family Group:

Customer Service Operations