ICQA Fulfillment Center Team Lead

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

• The Front Half Nights (Sunday - Wednesday) ICQA Lead assists the Area Manager to coordinate activities of team members in fulfillment processes. Will pull reports to monitor team member's performance and may provide coaching to them to improve productivity, quality, and safety outputs. Support and communicate training programs, procedures and company values to provide a positive, supportive and productive work environment. May also adjust work assignments of team members and perform those job tasks.

Where You'll Work

• This role is onsite and will require you to work from our Bethlehem, PA. Relocation assistance is not available for this role.

What You'll Do

• Assist the Area Manager in setting up the daily/weekly job assignments of the team members. Will facilitate the movement of team members throughout their shift to meet our needs.

  • Communicate with the Area Manager regarding activities that are occurring within their department

  • May make recommendations to the Area Manager operational deficiencies they idea which will help improve processes or operational flow

  • Ensure Team members follow company procedures throughout the building.

  • Provide team member feedback through coaching and on-the-job training

  • Provide information about team member performance to Area Manager to help in the aid of evaluation and action.

  • Identify, reports, and communicates to the Area Manager, trends in the area.

  • Other responsibilities, and activities as assigned.

What You'll Bring

• Subject matter expert in fulfillment center processes. Can exceed safety, quality, and production standards to provide coaching in areas to team members.

• Work with confidential information

• We may require you to learn to drive a forklift.

• High School diploma or equivalent

• Work with others in a team-oriented environment

• Microsoft Office experience concentrated on Excel

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.