Manager, Holistic Student Success

Job Profile:

Student Support Services Manager 1

Job Family:

Student Support Services

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Manages intermediate to complex student support services to help students with unique needs navigate and succeed in higher education, participates in the development of programs and initiatives.

Job Description:

Salary Range: $60,000 – $70,000 per year; DOE

The Office of Academic and Career Success seeks a collaborative, student-centered Student Success Manager who is passionate about removing barriers to student success and creating systems that support student well-being, persistence, and achievement. This position is designed for a Master of Social Work (MSW) professional who brings expertise in holistic student support, systems navigation, case management, wellness programming, and student advocacy. The Student Success Manager serves as the college's lead coordinated care professional and provides oversight for coordinated care, wellness initiatives, and college-wide student referral processes. This role plays a critical part in ensuring undergraduate, graduate, and doctoral students across all learning modalities—including online, immersion, and hybrid programs—receive proactive, coordinated, and compassionate support when experiencing academic, personal, financial, wellness, or life challenges.

Working as part of an integrated student success ecosystem, the Student Success Manager collaborates closely with recruiting, advising, career services, faculty, academic leadership, university partners, and community organizations to strengthen support systems and improve student outcomes. The position serves as a central resource for students, faculty, and staff by providing consultation, training, and guidance related to student well-being, coordinated care, and intervention strategies. The Student Success Manager supervises social work interns and practicum students and develops training and professional development opportunities for student leaders, interns, practicum students, faculty, and staff to strengthen the college's capacity to support students holistically. This role also cultivates partnerships across Arizona State University, throughout the Maricopa County community, and across Arizona and the nation to expand resources and support networks for students facing housing insecurity, food insecurity, financial hardship, and other barriers that may impact persistence and success.

Successful candidates demonstrate strong leadership, systems thinking, student advocacy, data-informed decision making, and a commitment to creating inclusive environments where all students can thrive. They possess the ability to build collaborative relationships, identify systemic barriers to student success, and develop innovative solutions that strengthen student support across the learner journey.

Essential Duties:

• Provide guidance and mentorship related to case management, student support practices, and professional development.
• Support implementation of wellness-focused activities and preventative student support programming.
• Develop shared practices, referral approaches, and coordinated care processes across the Office of Academic and Career Success.
• Facilitate communities of practice and collaborative discussions related to student wellness and coordinated care.
• Develop and maintain relationships with university departments, community organizations, and resource providers supporting student well-being and basic needs.
• Identify gaps in student support systems and advocate for additional resources or partnerships
• Oversee intake, review, triage, and coordination of all SOS referrals submitted across the Office of Academic and Career Success.
• Coordinate follow-up and case management efforts related to student referrals and interventions, and serve as a resource for others navigating complex student support situations and intervention planning.
• Monitor high-concern and complex student situations requiring coordinated support across departments and services.
• Assist students in navigating institutional systems, referrals, and support processes.
• Monitor trends related to SOS referrals, student barriers, intervention outcomes, and resource utilization.
• Analyze data to identify systemic challenges impacting student persistence and well-being, and use data to inform operational improvements and support strategies.
• Recruit, supervise, train, and support social work interns and practicum students, and coordinate related responsibilities.

Desired Qualifications:

• Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) in Arizona.
• Experience supporting students through complex academic, personal, financial, wellness, or life challenges.
• Experience in case management, coordinated care, social work, behavioral health, counseling, student affairs, or related student support environments.
• Experience supervising interns, practicum students, student workers, or professional staff.
• Demonstrated ability to build collaborative partnerships across departments and organizations.
• Experience utilizing data to identify trends, evaluate interventions, and improve student support strategies.
• Knowledge of trauma-informed, strengths-based, and student-centered support practices.
• Ability to think systemically and connect individual student needs to broader organizational and institutional processes.
• Strong communication, relationship-building, problem-solving, and leadership skills.
• Experience working effectively in fast-paced, evolving, and highly collaborative environments.

Working Environment:

• Activities are performed in an environmentally controlled office setting and involve extended periods of sitting, keyboarding, and use of a computer mouse.
• Position may require travel between campus locations or buildings for meetings or job-related tasks.
• Regular activities require the ability to manage and adjust to changing priorities, including handling time-sensitive tasks and resolving conflicts.
• Demonstrated effective communication skills.
• MLFC supports flexible work options for certain positions, such as alternate work schedules and hybrid remote arrangements, subject to approvals per ASU policy.

Department Statement:

ASU’s Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually.  MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy.  MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement.  MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU’s charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$25593.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.