Billing Specialist

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Billing Specialist

PRIMARY PURPOSE: To provide monitoring payment for a mix of standard and complex outstanding receivable bills.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Contacts broker/account on payment discrepancies and unpaid bills to resolve outstanding receivables in a timely fashion.
• Processes and corrects external entries.
• Researches payment deficiencies and reconciles outstanding invoices; disburses overpayments on true-up invoices.
• Independently reviews and interprets sold documentation and completes Billing set-up.
• Processes manual billing and seeks alternatives to automate manual tasks.
• Prepares monthly updates for management reports.
• Maintains appropriate file documentation and system diary notes.
• Processes disbursements and corrections on true-ups.
• Coordinates correction activities and follows through to resolution.
• Completes task book assignments.
• Identifies customer needs and acts on them.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

Two (2) years of accounting, bookkeeping or insurance related billing experience required. Clerical or customer service experience preferred.

Skills & Knowledge

• Expert knowledge of billing systems.
• Expert knowledge of data flows for medical bill review and other charge-to file processes
• Expert knowledge of insurance programs, claims and implications to outstanding receivables
• Expert knowledge of loss processing flows and claim based processing flows
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.