- Location
- Somerville, Massachusetts, United States
- Department
- Customer Success
- Seniority
- Manager
- Experience
- 3+ years
- Education
- Master
- Source
- Greenhouse
Description
We're quickly growing and super excited for you to join us!
About Topsort
At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed
Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.
Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.
Why Topsort? Why now?
Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.
What it’s like to work at Topsort
Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.t
You will:
- Own relationships with strategic clients, supporting onboarding, growth, optimization, and long-term success on Topsort’s platform.
- Learn how modern retail media and marketplace monetization works — including sponsored ads, auction systems, ad relevance, and performance strategy.
- Work closely with clients to understand their business goals and help translate them into actionable platform strategies.
- Analyze campaign and marketplace performance data to identify opportunities, risks, and growth recommendations.
- Partner cross-functionally with product, engineering, support, and commercial teams to solve problems quickly and drive customer outcomes.
- Lead client conversations, performance reviews, and strategic discussions with confidence and clarity.
- Become a trusted advisor to clients while helping shape the future of retail media infrastructure.
- Thrive in a fast-paced environment where priorities evolve quickly, ownership is high, and learning never stops.
What We Think You Need to Be Successful
We care more about mindset, potential, and drive than checking every traditional box.
- Bachelor’s or Master’s degree or equivalent experience
- 3+ years of experience in account management, customer success or other client-facing environments
- Strong communication skills — you can build trust, explain ideas clearly, and communicate confidently with clients and teammates
- Highly curious and eager to learn complex products, business models, and technology quickly
- Analytical mindset — comfortable thinking through data, trends, and business problems
- Strong ownership mentality — you take initiative instead of waiting for instructions
- Excited by startup environments, fast growth, ambiguity, and building things from the ground up
- Mission-driven, ambitious, and motivated to grow your career quickly
At Topsort, we seek professionals who embody the following qualities to drive our mission forward:
- Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
- Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
- You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
- Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
- Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
- Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.
We are proud to be an equal opportunity employer and to foster a workplace where diversity is valued and celebrated. We believe that diverse perspectives and experiences strengthen our teams and drive better outcomes. We respect and value any race, religion, color, national origin, ancestry, caste, gender, gender identity or expression, sexual orientation, age, disability, medical condition, pregnancy, genetic information, marital status, or military service.
Do you sound like the right fit? Let's dive right in!
