Senior Manager, Learning & Organizational Development

Job Description

The Senior Manager, Learning & Organizational Development reports to the Director, Organization Development and provides leadership for enterprise-wide learning, establishing and implementing a change management discipline to support transformation across the organization, and partners on organizational development initiatives that enable a high-performance culture.  The Senior Manager provides strategic direction, establishes priorities, and ensures all initiatives are aligned with organizational priorities.

The role leads a team including Learning Specialists responsible for instructional design, and an Organizational Development Specialist responsible for planning and supporting the implementation of organizational development initiatives and projects.  Working collaboratively with the Senior Manager, Leadership Development and Engagement, this role also supports facilitation of leadership development sessions and helps build organizational capability at all levels by maximizing adoption, application, and impact.

The successful candidate is an accomplished and experienced organizational development leader who combines strong collaboration, learning strategy and design, change management, facilitation and coaching capabilities, and a highly practical approach, to contribute to the Organization Development mandate to build and sustain a high-performance culture.   

This role will be based at our head office in Markham Ontario. Extendicare offers a hybrid working environment.

Key Responsibilities:

• Build trusted relationships with leaders and learning partners across the organization to identify current and future capability needs through effective consultation and learning needs analysis.

• Work with learning partners across the business to establish learning priorities that effectively enable organizational strategic objectives, operational excellence, compliance requirements, quality standards, and capability building.

• Oversee the development and implementation of strong learning solutions, including e-learning and blended learning along with resources and performance support tools, relevant to the learner context.

• Lead the team to optimize learning technologies for modernization and foster innovation and continuous improvement in design, delivery, and measurement.

• Evaluate outcomes and use insights to champion a culture of continuous learning that supports employee growth, agility, and operational excellence across the organization.

• Establish a change management discipline and support organizational initiatives by integrating practical change management and communication strategies into organizational transformation and continuous improvement efforts. 

• Provide leadership on stakeholder assessments, impact analyses, readiness evaluations, and adoption planning for large scale change.

• Coach leaders on communication approaches that build understanding, engagement, and readiness during periods of organizational change.

• Serve as a collaborative thought partner on learning and organizational development initiatives and oversee effective project management including planning, prioritization, execution, communication and evaluation.

• Partner closely with the Senior Manager, Leadership Development to support the integration of leadership development practices into broader organizational and talent strategies.  Supports facilitation of leadership development sessions for leaders at various levels as needed.

• Lead and develop a high-performing team responsible for learning design, development, and program execution.

• Provide direction on learning projects, manage vendor relationships, budgets, and resource planning

• Empower the Organizational Development Specialist to successfully manage organizational development project plans, timelines, stakeholder coordination, and implementation activities while providing oversight and removing barriers to success.

What you bring to the role:

• Bachelor's degree in Human Resources, Organizational Development, Adult Education, Business, Psychology or a related field.

• Professional training or certification in Change Management, Facilitation, Adult Learning and/or Coaching is considered a strong asset.

• 8+ years of progressive leadership experience in Learning & Development, Organizational Development, Change Management, or related disciplines.

• Demonstrated success serving as a trusted advisor to senior leaders and partners across the organization on challenging and complex change and organizational initiatives

• Experience leading enterprise learning and development design and delivery

• Exceptional facilitator with proven results in driving strong learning engagement and experience for broad range of audiences, leadership levels, and format

• Strong business partnership experience encompassing a multi-disciplinary scope with demonstrated influencing skills at all levels of the organization.

• Track record as a strong leader with high team engagement, committed to growth and development of team to achieve excellence within a high trust environment. 

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect: 

• Continuous mentorship, support for life-long learning and growth opportunities 

• Opportunities for advancement and career growth within the organization 

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. 

• Employee Family Assistance Program. 

• Robust benefits package 

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of long-term care homes (both owned and under management contracts), deliver over 11 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 150,000 beds across Canada. Extendicare proudly employs nearly 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better. 

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing quality of life for the people we serve across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to supporting care delivery in homes and communities nationwide. Our corporate roles play a vital part in enabling front-line teams to provide exceptional experiences for clients and families. Together, we foster a culture of collaboration, innovation, and accountability—creating solutions that strengthen our services and improve lives every day.​

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We are committed to providing competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. This opportunity is a replacement for an existing role and to support transparency, a hiring range may be included with this posting. However, final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

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Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.​