Maintenance Supervisor II (PH)

Under the direction of the Sr Community Manager, the Maintenance Supervisor II plans, organizes, and supervises the daily maintenance operations for area personnel, housing structures, sites, and equipment. Develops and administers maintenance budgets for properties and maintenance facilities. Develops and implements operational procedures; oversees maintenance program operations. The supervisor trains, supervises, and evaluates the performance of assigned staff.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained. 

• Directs employees and contractors engaged in performing structural, mechanical, electrical, carpentry, HVAC, and plumbing repairs at the property.

• Inspects completed work, monitors work-in-progress, and reviews work plans on all assigned projects according to Federal, State, and City regulations and standards.

• Directs employees to maintain the fleet vehicles.

• Schedules, estimates, and prioritizes worker/contractor hour requirements for completion of job assignments.

• Monitor employees' work performance and customer service skills through quality control.

• Provides guidance to staff assisting other departments as requested. This could include moving furniture, passing out resident notices, and loading and unloading equipment and supplies.

• Directs workers in the general external and internal cleaning and upkeep of buildings, including buffing, dusting, sweeping, mopping, vacuuming, sanitizing, power washing, etc.

• Inspects and directs workers in ground maintenance activities and curb appeal. Inspects grounds for slips, trips, or fall hazards, erosion, and ground shifting.

• Responds timely to emergency situations.

• Analyzes and resolves work problems. Assists workers in solving work problems. When needed, performs the activities of workers supervised.

• Initiates plans to motivate workers to achieve work goals.

• Inspects and troubleshoots situations to determine the appropriate action to correct or repair appliances, plumbing, electrical fixtures, gas lines, and HVAC Equipment.

• Conducts quality control of vacant units, make-readies, preventive maintenance inspections (PMIs), and work orders. 

• Issues instructions and assists contractors in issuing supplies, and maintains inventory.

• Guides, monitors, trains, and supervises maintenance technicians and apprentices in performing assigned tasks.

• Makes calls, solicits bids, and creates a scope of work for projects not covered by general maintenance contracts.

• Conducts both walk-through and windshield inspections of properties, playgrounds, elevators, boilers, and fire alarm systems, including troubleshooting of systems.

• Coordinates maintenance work to be performed with other divisions, the warehouse, and development and technical service support.

• In the absence of Sr Community Manager and the Assistant Community Manager, the Maintenance Supervisor II will be required to complete the following administrative duties and responsibilities   

  • Develops and administers maintenance budgets for properties and maintenance.

  • Projects annual property maintenance budget.

  • Requisitions tools, equipment, and supplies while maintaining budgetary guidelines.

  • Maintains inventory control of all maintenance materials.

  • Maintains inventory control and required MSDS data.

  • Adjusts work procedures to meet production schedules.

  • Recommends and provides training changes in working conditions and equipment to increase the work crew's efficiency.

  • Maintains time and attendance and monitors production reports daily to ensure employee productivity meets current work standards.

  • Interprets company policies for workers and enforces safety regulations.

  • Prepares appropriate reports according to specific incidents/accidents.

  • Develops and implements operational procedures; oversees maintenance program operations.

  • Develops preventive maintenance schedules for assigned properties.

  • Confers with managers and leadership to coordinate special projects, including NSPIRE and property beautification.

• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. 

• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.

• Employees are expected to use Generative AI solutions ethically and responsibly.

• Other duties as assigned.

All supervisors: 

• Lead, motivate, engage, and retain employees by: 

  • Setting goals for performance and deadlines that comply and conform with the company’s plans and vision.

  • Organizing workflow and ensuring employees understand and are trained on their duties or delegated tasks.

  • Monitoring employee productivity and providing constructive feedback and coaching

  • Ensuring alignment across various procedures. 

This position requires the incumbent to exhibit the following behavioral skills

1. Values Driven | Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

2. Leadership | Provides direction to people and/or projects by clearly and effectively setting course of action for the assigned department staff and tasks; manages the planning, execution, and achievement of assigned department goals.

3. Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

4. Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.

5. Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning.  Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

6. Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.

7. Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Education

Required

• High School diploma or GED.

Experience

Required

• Eight (8) years of progressively responsible experience in maintenance, carpentry, plumbing, refrigeration, appliances, or electrical maintenance and/or repair and proven experience in overseeing 200+ units.

• Two (2) years of experience in a maintenance supervisory role.

• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications, including but not limited to OneDrive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable. 

• Successful completion of a criminal history background check, education, and work history verification, and a drug screening test.

Preferred Education and Experience 

• Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

Required

• Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.

• Must have the ability to earn certifications as required by assigned tasks.

Technical Skills

To perform this job successfully, the employee should have

• Understands the agency's Mission, Vision, and Values and directs work within these guiding principles and operational framework.

• Ability to use a computer and associated software programs to perform day-to-day duties and activities.

• Physical assets, maintenance practices, problems, materials, and general construction trades.

• Principles and practices of supervision and training.

• Budget process and estimating for rules for construction.

• Applicable building and safety laws, codes, regulations, policies, and procedures.

• Safety and Health Program, including Hazard recognition and analysis.

• Policies and procedures related to maintenance, inventory, Purchasing, and Human Resources.

• Interpersonal skills using tact, patience, and courtesy.

• Dispute resolution skills.

• Technical aspects of building maintenance trades.

• The ability to manage the daily operations of maintenance functions for low and moderate-income families, elderly and disabled persons, and other eligible families.

• Supervise and evaluate the performance of assigned staff.

• Plan and monitor work performance using budget expenditures, work order activity, and other relevant reports to ensure effective project management.

• Interpret, apply, and explain rules, regulations, policies, and procedures.

• Meet deadlines, schedules, and timelines.

• Work independently with little direction.

• Plan, organize, and direct the work of other workers.

• Exercise sound judgment.

• Work harmoniously and respectfully with staff, residents, and the public.

• Prepare and maintain records and reports.

• Provide good customer service and maximize customer satisfaction in the delivery of services.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 50 pounds. 

• Maintenance and construction sites.

• Outdoor environment in all types of weather.

• Ability to work in all rooms (bath, bed, kitchen, etc.) at a resident unit 

• Dexterity of hands to operate hand and power tools. 

• Standing for long periods of time.

• Climbing step stools and ladders (including extension ladders) 

• Hearing and speaking to exchange information in person and on the telephone.

• Seeing to read a variety of materials.

• Lifting, carrying, pushing, or pulling light to moderately heavy objects. 

• Bending at the waist, kneeling, stooping, squatting, crouching or crawling

• Work in inclement weather.

• Use of personal protective equipment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Office Environment

• The noise level in the work environment is usually moderate.

• High level of interaction with external/internal clients.

• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs. 

Outside Environment

• Subject to environmental elements when conducting visits to various sites or participating in outside events.

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an “undue hardship” on the operation of the employer’s business.

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.  

Equal Employment Opportunity Statement 

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.