- Location
- India - Pune
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Department
- CX - Platform Operations
- Seniority
- Senior
- Source
- Greenhouse
Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
NICE is looking for a Senior Site Reliability Engineer to join our core Reliability Engineering team, responsible for ensuring the scalability, reliability, and performance of mission-critical systems and observability platforms across multiple environments and regions. This role is ideal for someone who thrives in fast-paced environments, enjoys automation, and has a strong background in cloud-native operations, observability stacks, and incident management. You'll collaborate closely with product, platform, and development teams to drive reliability-first design, proactive observability, and operational excellence.
How will you make an impact?
Reliability & Performance
· Design and implement scalable, reliable, and resilient systems across hybrid or multi-cloud environments (primarily AWS/EKS/ECS/Lambda)
· Drive improvements in system uptime, latency, and overall service health metrics (SLOs, SLIs, SLAs)
Automation & Infrastructure as Code
· Build and manage infrastructure automation using Terraform, Helm, and Kubernetes
· Improve CI/CD pipelines using Jenkins, GitHub Actions, ensuring safe and automated rollouts, monitoring, and rollbacks
Observability & Monitoring
· Own and enhance the observability stack (Prometheus, Grafana, Loki, Tempo, OpenTelemetry, Mimir, etc.)
· Define and implement SLOs and error budgets; enable development teams to monitor and act on reliability metrics
Incident Management
· Lead major incident response, root cause analysis (RCA), and blameless postmortems
· Partner with product teams to define and enforce operational readiness standards before production releases
Security & Compliance
· Ensure platform-level security and compliance with organizational and regulatory standards
· Collaborate with InfoSec and compliance teams to maintain a secure and auditable infrastructure
Technical Leadership
· Mentor junior SREs and developers on reliability practices, automation, and observability
· Contribute to technical roadmaps and reliability-focused design reviews
Have you got what it takes?
- 5+ Years Strong experience with Kubernetes, EKS, ECS and containerized workloads in production
· Expertise in AWS services (EC2, Lambda, IAM, RDS, S3, ALB/NLB, VPC, PrivateLink, etc.)
· Proficiency with Terraform, Helm, Jenkins, GitHub Actions, and GitOps (ArgoCD or Flux)
· Deep understanding of observability frameworks – metrics, logs, traces, and distributed monitoring
· Hands-on experience with Prometheus, Grafana, Loki, Tempo, Alloy, OpenTelemetry, or equivalent tools
· Strong knowledge of Linux, networking fundamentals, and system performance tuning
· Familiarity with Python, Go, or Shell scripting for automation and custom tooling
· Practical experience in incident response, RCA, and on-call operations
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.
Requisition ID - 11465
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
