Cafe Supervisor

Description

About the Role

This is a working supervisor position, leading by example on the floor while helping support the daily operations of the café. You’ll work closely with the Café Manager and District Manager to ensure a strong guest experience, smooth operations, and a positive team environment.

This role is ideal for someone with lead/supervisory experience looking to grow their leadership skills while continuing to work hands-on with the team

What’s not to love? It’s doughnuts and coffee—while getting paid to help lead a team and be the bright spot in someone’s day.

Some of our benefits we offer:

• Flexible scheduling
• 401(k)
• Medical, Dental & Vision insurance
• Paid time off & sick time
• Employee Assistance Program (EAP)
• Employee discounts — did we mention free doughnuts and coffee?
• Growth opportunity

What we are looking for someone who can:

• Lead with a “guest first” mindset, supporting the team and helping create a great customer experience
• Demonstrate strong customer service while helping guide team members during shifts
• Create a positive, team-focused environment and help maintain strong communication throughout the café
• Support daily café operations including opening, closing, breaks, cash handling, and shift execution
• Help manage product levels, ordering, waste, and inventory needs to support smooth operations
• Maintain cleanliness, organization, safety, and sanitation standards throughout the café
• Support scheduling, training, onboarding, and staffing communication in partnership with Cafe Manager as needed
• Help identify and solve operational hurdles while adapting quickly in a fast-paced environment
• Monitor daily sales, deposits, reporting, and tip distribution responsibilities accurately
• Communicate maintenance and facility needs proactively
• Work a flexible schedule, including opening, closing, weekends, and holidays
• Occasionally lift and move up to 25 pounds and be active for the duration of shifts

Requirements

What we’re looking for:

• At least 6 months of supervisory/lead experience (food/retail preferred)
• A hands-on leader who enjoys working alongside their team
• Strong communication and organizational skills
• Ability to stay calm, problem-solve, and make decisions in a fast-paced environment
• Comfortable delegating tasks and helping direct shift operations
• Basic computer skills and ability to learn operational systems and reporting
• Food Handler’s Permit (or ability to obtain)
• Ability to work a flexible schedule including opening, closing, weekends, and holidays

At Top Pot, we take pride in people, quality, and consistency by living our Core Values every day: Fun, Ambition, Commitment, Excellence, Team.