Guest Services Coordinator

Description

Come join the team at HCI Sports & Fitness! As a premier sports and fitness center located in Bee Cave, we’re looking for a proactive, dependable part-time Guest Services Coordinator to help ensure our facility operates smoothly while creating an exceptional experience for members and guests. If you enjoy staying active, take pride in maintaining a clean, organized environment, and would thrive in a fast-paced sports facility, then this position is for you!

About Us: At HCI Sports & Fitness, we’re more than a fitness and sports brand—we’re a movement. We empower our family-oriented community at all fitness levels to push limits, fuel performance, and live boldly through smart training and state-of-the-art spaces. From gym culture to group fitness to youth and adult sports, we pride ourselves on offering a clean, safe, and welcoming environment for everyone!

Requirements

What you’ll do:

• Take ownership of daily operational responsibilities to help ensure a clean, safe, and organized sports and fitness facility 
• Create a welcoming experience by providing exceptional service to members, guests, and visitors throughout every interaction
• Ensure all members and guests are properly checked in and that required waivers and passes are completed before participating in facility activities
• Conduct frequent facility rounds to identify and address spills, trash, safety hazards, and policy violations while maintaining awareness of participant safety
• Assist with the setup and breakdown of sports equipment, programs, leagues, tournaments, and special events
• Perform daily operational tasks, including opening and closing procedures, cleaning windows, floors, courts, and turf, organizing equipment, completing shift checklists, and gathering, washing, drying, and folding towels
• Provide information about facility programs and schedules, assist guests with registrations, and direct visitors throughout the facility
• Monitor visitor access and maintain awareness of facility security
• Answer phones, respond to inquiries, and route calls or messages as needed
• Receive and organize mail and deliveries
• Help identify operational needs, proactively address them, and communicate facility concerns to leadership as appropriate
• Assist the Guest Services Supervisor by helping ensure daily operational and shift responsibilities are completed efficiently and consistently
• Collaborate with team members and other departments to support overall facility operations and deliver an exceptional guest experience
• Support other department and facility needs as needed

What makes you a great fit:

• Flexible availability to work open shifts Monday–Thursday from 8:30 a.m. – 4:30 p.m. and Friday–Sunday from 8 a.m. – 2 p.m.
• High school diploma or GED preferred but not required
• At least 6 months of experience in customer service, retail, hospitality, recreation, or another similar environment
• Take pride in maintaining a clean, organized, and guest-ready facility while delivering exceptional customer service
• Demonstrate initiative, take ownership of responsibilities, and effectively prioritize work with minimal supervision
• Detail-oriented with exceptional verbal and written communication skills
• Reliable, self-motivated, and able to work independently while collaborating effectively with a team
• An enthusiastic, energetic, and attentive personality!

What you’ll get as a member of our team:

• Competitive pay at $15-17.75 per hour
• Holiday premium pay (time and a half for designated holidays worked)
• Complimentary membership to HCI Sports & Fitness
• Opportunities for growth and advancement
• A fun, supportive work environment within an active, community-focused organization