Customer Care Analyst

Why join us? 

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Customer Care Analyst

Location: Bangalore, India

GENERAL PURPOSE

In this role, you will support MillerKnoll retail operations by collaborating with store teams, studios, vendors, carriers, and web support teams to ensure smooth resolution of customer service and order-related requests. The role focuses on delivering timely solutions, coordinating across internal and external partners, and ensuring a seamless customer experience across retail channels.

RESPONSIBILITIES

• Effectively communicate, respond to, and resolve assigned service cases in Salesforce within the department’s defined SLA.
• Provide timely support for order-related inquiries, service requests, and operational issues impacting retail and web customers.
• Collaborate with retail stores, studios, vendors, carriers, and web support teams to resolve operational and customer service matters.
• Review and analyze cases thoroughly to determine appropriate resolution and next steps.
• Coordinate with internal stakeholders to manage order updates, exchanges, returns, and service requests where applicable.
• Ensure accurate documentation and case updates within Salesforce and related systems.
• Utilize systems such as Salesforce, Oracle NetSuite, MS Office, and carrier platforms to manage and track cases.
• Identify process gaps and escalate operational issues when required to ensure timely resolution.
• Support reporting and operational tasks as assigned by management.

EDUCATIONAL QUALIFICATION/EXPERIENCE

• Bachelor’s degree in any field with 3–4 years of experience supporting customer service or retail operations, including order-related processes, preferred

SKILLS AND ABILITIES

• Ability to interact with internal and external stakeholders in a tactful, professional, and solution-oriented manner.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment while meeting defined service levels and deadlines.
• Proficiency in Microsoft Office and Google Workspace; experience with case management or CRM systems such as Salesforce preferred.
• Strong interpersonal, analytical, and organizational skills with attention to detail.
• Experience working with enterprise systems such as Salesforce, SAP, Oracle NetSuite, or similar platforms.
• Ability to collaborate effectively with cross-functional teams including stores, studios, vendors, and support teams.
• Flexibility to work in shifts, including night shifts, based on business requirements.
• Willingness to work from the Bangalore office as per assigned schedules.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected].