Medical Secretary

Job Description:

Medical Secretary

Cromwell Hospital, London SW5 0TU

Permanent Contract

Salary: Up to £38,600 a year

Fantastic Benefits

Full time 37.5hrs a week 

We make health happen

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As the Medical Secretary you will be responsible for providing secretarial expertise to the Consultants and to prioritise their workload accordingly ensuring that a high quality of service is delivered to patients, staff, and consultant users.

What you’ll do

• To file all correspondence, test results and referral letters into the patient’s notes before returning to medical records.
• To receive telephone messages and relevant queries.  Send/receive faxed messages and relay promptly to doctor concerned.  To request patient information from outside organisations.
• To promote good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the OPD Secretariat and the hospital are upheld.
• To liaise with appropriate departments e.g. pathology, radiology, medical records, outpatient reception and appointments office.

What you’ll bring

• Previous experience as a Secretary within the Private Healthcare sector
• Good communication skills
• Good telephone manner
• Ability to deliver excellent customer service
• Knowledge of GDPR and maintain a high standard of confidentiality at all times

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Practice Manager you’ll be eligible for:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions through Gympass
• Various other benefits and online discounts

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please note the application deadline for this role is the end of Friday 9th January 2026

Time Type:

Full time

Job Area:

Administration

Locations:

Cromwell Hospital London