Employee Benefits Account Coordinator

Kickstart Your Career in Employee Benefits  

At HRx Benefits, we simplify the benefits experience by making it personalized, innovative, and valuable. We partner with employers to design benefits packages that not only meet health and welfare needs but also help employees feel secure, supported, and prepared for the future.

Compensation: $60,000 to $65,000 annual, depending on experience  (mostly remote, must live in Colorado)

The High-Level Overview: This entry-level, full-time position involves supporting the Sr. Employee Benefits manager & Benefits Consultant while overseeing most aspects of the employee benefits renewal process. Key responsibilities include setting up and maintaining benefits in Employee Navigator, creating benefits guides, preparing and reviewing compliance documents, and ensuring adherence to ERISA, COBRA, ACA, and HIPAA regulations. The role also coordinates renewal processes, troubleshoots and resolves data, billing, and claims issues, and escalates complex matters when necessary. 

Essential Duties and Major Responsibilities:

Client Relationship Management

• Support Sr. Employee Benefits Account Managers and the client relationships, including responding to inquiries, resolving issues, and advocating for clients.

Benefits Administration & Systems

• Set up and administer employee benefits for clients and help maintain accurate records in Employee Navigator.

Compliance & Regulatory Management

• Prepare, review, and distribute compliance documents & benefit guides (Wrap Documents, SPDs, broker compensation disclosures) and ensure ERISA, COBRA, ACA, and HIPAA compliance.

Renewal & Process Management

• Coordinate and manage renewal processes, including tracking deadlines, preparing renewal packets, and communicating with carriers.

Problem Solving & Issue Resolution

• Identify and resolve data discrepancies, billing errors, and claims issues; escalate complex matters as needed.

Assist with other duties as assigned.

Education & Experience:

• Required to have current, valid Colorado Life and Health licensure before hire (no restrictions and in good standing with the Colorado Division of Insurance). Condition of employment.
• 1+ years of experience in employee benefits, insurance brokerage, or client service.
• See above for experience in customer service, proposal development, or account management in an employee group benefit setting or similar benefits or experience.
• Experience with benefits administration or HRIS platforms (e.g., Employee Navigator) and carrier portals is preferred.
• Exposure to group health, dental, vision, life, and ancillary insurance products.
• Basic experience in preparing compliance documentation and supporting renewal processes is beneficial and desired.

If you are willing to learn, we will train you!

Specialized Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with document management systems and willingness to learn additional platforms and programs.
• Excellent written and verbal communication skills for correspondence with clients, carriers, and vendors.
• Exceptional attention to detail and organizational skills for managing enrollments, renewals, billing, and compliance documentation.
• Basic analytical skills for identifying and resolving data discrepancies, billing errors, and claims issues.
• Resourcefulness and initiative in researching solutions and following up to ensure resolution.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Willingness to learn, adapt, and take on new challenges.
• Comfortable working independently in a virtual office and proactive in seeking help when needed.

Applications Accepted Until: 8/15/2026 or until the position is filled

Benefits:

• The chance to partner with a diverse group of talented professionals with a common goal: Successful employers, effective employees, exceptional workplaces.
• Knowledge and skills enhance educational opportunities.
• Flexible working environment.
• Generous Group health plans offered (Employer-paid Medical for the High Deductible Health Plan for employees only)
• Group dental and vision plans with optional tax-deferred 125 plans available (HSA)
• 401(k) with a generous 100% match of up to 10% of employees' deferral
• Employer paid: Life, AD&D, and Voluntary LTD plan
• A generous mix of vacation, sick, and holiday paid days off

HRx Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. HRx Services is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual experience and qualifications, without regard to a person's hair, sexual orientation, gender, gender expression, religion, disability, race, creed, color, sex, age, national origin, or ancestry, or any other status protected by the laws or regulations in the locations where we operate.