- Salary
- $130k – $180k/yr
- Location
- Washington, DC (Headquarters)
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Front Office Sales
- Seniority
- Senior
- Source
- Lever
Description
About the Role
The Senior Director, Account Management, manages and coaches a team of Account Directors/Account Managers, ensuring the team consistently meets retention, growth, and client relationship goals. This role does not own individual accounts but advises on the team's accounts as needed — providing strategic guidance and helping resolve complex client situations — while building team capability and holding direct reports accountable to performance goals.
This role brings strong sales process discipline and CRM (Salesforce) expertise to the team, with prior experience managing front-office, client-facing staff and operating in recurring-revenue business models.
Reports to the SVP, Head of Growth, and serves as a key link between frontline account management and broader growth strategy. This role is expected to absorb operational and team-management responsibilities currently held by senior leadership, freeing their capacity for higher-level strategic priorities. This role is a hybrid position based in our Washington, DC HQ.
