Head of Grocery & Retail Strategic Accounts

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. 

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role 

The Head of Grocery & Retail Strategic Accounts leads the commercial relationships with our largest grocery and retail partners. You will lead a high-performing commercial team, combining strategic relationship management, joint business planning, and trading strategy to deliver sustainable growth.

In this highly commercial leadership role, you will champion a customer-centric approach to optimize operational performance. By fostering cross-functional teamwork to deliver, you will work closely with senior leaders across Product, Marketing, and Operations to shape the future of Grocery & Retail.

These are some of the key components to the position: 

• Lead and develop a high-performing team, emphasizing collaboration and helping one another succeed.
• Own the commercial performance of the grocery portfolio, aiming high to meet ambitious growth targets.
• Build trusted relationships with C-suite and senior commercial leaders across major retail partners.
• Develop and execute Joint Business Plans that unlock long-term growth and drive excellence.
• Lead complex commercial negotiations, annual trading agreements, and contractual discussions.
• Design annual trading and promotional plans that drive sales growth, basket size, and profitability.
• Identify new commercial opportunities through innovation, customer insight, and market trends.
• Drive continuous improvements in partner operational performance and end-to-end customer experience.
• Use commercial data and performance insights to influence executive decision-making and strategy.
• Partner with Product, Marketing, Operations, and Finance to deliver high-impact strategic initiatives.

What will you bring to the team?

• Commercial leadership experience within grocery, retail, e-commerce, or FMCG, with a track record of growth.
• Proven capability to develop an understanding of our internal and external partners to drive shared success.
• Experience leading, coaching, and developing high-performing commercial or account management teams.
• Strong commercial acumen with the ability to stay committed to achieving goals and profitable outcomes.
• Demonstrated success in building and maintaining executive-level relationships with large strategic partners.
• Exceptional negotiation skills with experience leading complex, high-value contractual discussions.
• Deep understanding of retail trading dynamics, promotional planning, and customer growth strategies.
• A collaborative leadership style that allows you to aim higher to drive excellence across cross-functional teams.
• Data-driven decision-making skills, using insights to drive both commercial and operational improvements.
• A growth mindset with the ability to act responsibly while making a lasting impact on our business.

At JET, this is how we play 

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. 

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. 

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.  

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging 

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. 

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

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