Manager, Managed Network and Security Services

We’re looking for an experienced people-centric technology leader to inspire, guide and develop a high-performing technical team within a fast-paced managed services, telecommunications or technology environment.
Bringing deep technical expertise, sound commercial judgement and a genuine customer-first mindset, you’ll play a key role in delivering reliable, secure and scalable technology outcomes.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. 

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie? 

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values: 

• Don't be ordinary, be awesome

• Think BIG

• No bullsh*t

• Be good to people

• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off our Mobile services 

• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

• Celebrating you! With monthly rewards and recognition

• Internal training and resources for you to continue to learn, grow and achieve your career goals

• Yearly allowance for amazing Aussie merch

• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

• Solid experience in a technical architecture, senior engineer, technical manager, senior team leader or similar role within a strong customer-centric culture.
• A broad and demonstrable knowledge of security, network, and systems with a focus on Fortinet, Juniper, Cisco, and VeloCloud SD-WAN is essential.
• Demonstrated outstanding problem-solving skills and the initiative to be proactive when issues arise, supported by professional written and verbal communication skills.
• A passion and drive for continuous learning and self-improvement, coupled with the ability to quickly gain an understanding and apply learning in new technologies.
• Demonstrated experience leading geographically dispersed or multi-disciplinary technical teams in a managed services, telecommunications or technology environment.
• Significant experience coaching and mentoring technical team members in a commercial environment.
• Demonstrated ability to operate in a dynamic environment that requires calmness, agility, decisiveness and high levels of collaboration, teamwork, and communication.

What you’ll be responsible for:

• Owning, monitoring and drive key operational metrics including service availability, SLA compliance, incident performance, change success rates and customer satisfaction outcomes for ABB managed services function.

• Lead a high performing and technically advanced operational team, investing in and ensuring individual and collective capability uplift across the function.
• Provide technical leadership and best practice guidance across a range of network and security solutions, working in close collaboration with the ABB Product, Pre-sales, Sales, Technology, Engineering and Security teams.
• Partner with Product, Sales, and Technology teams to influence the strategic roadmap for Managed Network and Security Services.
• Engage with the Sales, Account Management and other ABB technical and operational teams where required to ensure an excellent customer solutions and experience.
• Listen to and consult with customers to identify technical solutions to business problems and develop and document supporting high level and detailed solution designs.
• Oversee the analysis, design, documentation, planning, deployment, and testing of complex adds, moves or changes for ABB Enterprise and Business customer services.
• Manage internal and external partner relationships.
• Use data and other techniques to identify improvements to customer solutions, including but not limited to:
  • Identifying, planning, and implementing network or security system changes and improvements.
  • Identifying, defining, and implementing policy or process changes.
  • Training or skills gaps are identified and addressed through coaching, on the job or formal training.
• Work with the team to identify task automation opportunities to improve efficiency of the team and increase the reliability, performance, and functionality of customer solutions.
• Maintain high levels of technical competence across the function, through continued learning and application of relevant research, training, self-study, and certifications.

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at [email protected]

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!