Get to know Summit Pacific Medical Center:

Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider.

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care

To learn more about Summit Pacific, visit www.summitpacificmedicalcenter.org

Pay Range (depending on experience):

$42.48 - $65.48

.

Job Summary

Plans, organizes, directs, and manages Medical Staff Services, including credentialing and privileging, provider enrollment, recruitment and onboarding support, medical staff governance, Continuing Medical Education (CME), and Student Learner programs. Provides leadership for department operations, staff performance, budget management, regulatory compliance, and continuous improvement.

Serves as a key liaison between medical staff, providers, hospital leadership, caregivers, departments, external organizations, and regulatory/accreditation agencies. Promotes a positive provider experience and supports the medical staff and organization in achieving Summit Pacific Medical Center's mission, vision, and strategic priorities.

Job Specific Duties and Responsibilities

*Essential Job Function

1. Department Leadership and Operations

• Provides overall leadership and accountability for Medical Staff Services operations, performance, service delivery, and regulatory compliance.
• Supervises, develops, and evaluates department staff; manages staffing, performance, engagement, timekeeping, and competency.
• Manages the department budget and resources and participates in organizational leadership and operational meetings.
• Develops and monitors department performance measures, reports, and improvement strategies.
• Maintains accurate records, data integrity, provider information, and effective use of medical staff technology and systems.
• Performs special projects and other duties as assigned.

2. Provider Recruitment, Contracting, and Onboarding

• Coordinates and supports provider recruitment activities, including job postings, marketing, candidate screening, interview scheduling, travel, meals, rooms, tours, recruitment materials, and provider welcome activities.
• Maintains recruitment status information and provides regular updates to leadership.
• Participates in provider contract review and execution, coordinating communication and approvals among appropriate parties.
• Coordinates provider onboarding from contract execution through payer enrollment and first-day readiness, including compliance requirements, system access, orientation, and facility integration.
• Promotes a streamlined, welcoming provider experience throughout recruitment and onboarding.

3. Credentialing, Privileging, and Provider Enrollment

• Administers and manages timely and accurate credentialing and recredentialing for employed, contracted, locum, and other medical staff providers.
• Performs or oversees primary source verification, application processing, background and regulatory checks, and related credentialing activities in accordance with CMS, DNV, medical staff bylaws, and organizational requirements.
• Maintains efficient credentialing turnaround and accurate provider records, including licenses, certifications, malpractice insurance, DEA registrations, board certification, and other expirables.
• Administers medical staff privileging and ensures clinical privileges are supported by verified education, training, experience, and competency.
• Coordinates OPPE and FPPE processes and supports peer review and practitioner improvement activities in collaboration with Quality, Risk, and medical staff leadership.
• Coordinates provider enrollment with Medicare, Medicaid, commercial payers, and other applicable programs to support organizational billing and reimbursement.
• Reviews and follows up on NPDB, FSMB, WATCH, RHE, and other required credentialing and regulatory information.

4. Medical Staff Governance and Regulatory Compliance

• Provides administrative support for MEC, Credentialing Committee, Provider Leadership, Utilization Management, CME, and other medical staff committees and meetings.
• Prepares agendas, meeting materials, minutes, action items, and follow-up and coordinates medical staff meeting schedules and events.
• Maintains Medical Staff Bylaws, Rules and Regulations, policies, procedures, and related governance documents.
• Supports DNV survey readiness and compliance with CMS Conditions of Participation, accreditation standards, medical staff bylaws, and applicable laws and regulations.
• Coordinates medical staff retreats, dinners, annual events, and other provider activities as appropriate.
• Serves as a resource to providers and organizational departments regarding medical staff policies, processes, credentialing, and governance matters.

5. Provider Engagement and Experience

• Builds strong working relationships with providers, medical staff leadership, hospital leadership, and operational departments.
• Serves as a resource and advocate for providers, addressing concerns and facilitating appropriate communication and resolution.
• Develops provider engagement, recognition, feedback, and process improvement opportunities.
• Coordinates quarterly medical staff meetings that provide meaningful organizational information, encourage discussion, and identify opportunities to better support providers.
• Facilitates collaboration between providers and operational departments through presentations, data sharing, feedback, and improvement initiatives.
• Supports provider retention by identifying and reducing non-clinical administrative barriers.

6. Provider Education and CME

• Coordinates and manages the CME program, including Category II CME, presentations, documentation, accreditation requirements, and budget.
• Supports providers in maintaining licensure, board certification, and professional development.
• Develops and coordinates provider education related to compliance, documentation, quality metrics, regulatory changes, clinical best practices, and organizational priorities.
• Incorporates appropriate education into provider onboarding and ongoing professional development.

7. Student Learner Program

• Coordinates student rotations and affiliation agreements to ensure SPMC, school, and student requirements are met.
• Manages student schedules and onsite capacity and maintains required documentation and communication with participating programs.

8. Data, Reporting, and Continuous Improvement

• Develops and maintains provider activity reports, credentialing metrics, quality and performance data, dashboards, and other medical staff reporting.
• Provides data and reports for medical staff committees, leadership, quality initiatives, and organizational decision-making.
• Maintains and optimizes medical staff software and related systems, including implementation, workflow improvement, automation, and data integrity.
• Supports Epic, Jira, Confluence, and other systems and reporting requirements associated with Medical Staff Services.
• Participates in medical staff operational excellence, quality, and improvement projects and identifies opportunities to improve efficiency, compliance, provider experience, and organizational outcomes.
• Researches regulatory changes, industry trends, and best practices and recommends appropriate changes to processes, policies, and programs.

9. Professional Relationships and Organizational Engagement

• Engages internal and external partners to advance Summit Pacific Medical Center's mission, vision, and strategic priorities.
• Participates in professional organizations, committees, workgroups, and projects relevant to Medical Staff Services.
• Serves as a subject matter expert and resource regarding medical staff services and provider-related processes.
• Maintains confidentiality and exercises sound judgment when handling sensitive provider, medical staff, and organizational information.

Leadership Responsibilities - Manager

1. Builds and Maintains Relationships

• Builds trust and effective working relationships with staff, providers, leaders, and organizational partners. Promotes collaboration, alignment, and constructive resolution of conflict.

2. Communicates Vision and Direction

• Engages staff and providers in understanding and supporting the SPMC mission, vision, and strategic priorities. Communicates expectations and motivates action.

3. Demonstrates Effective Management Skills

• Effectively manages staffing, financial resources, performance, records, department operations, and compliance. Monitors department performance and develops strategies to address areas of concern.

4. Develops Self and Others

• Maintains current knowledge of regulatory requirements, accreditation standards, industry practices, and professional developments. Develops staff through training, coaching, feedback, and professional growth opportunities.

5. Drives Results

• Establishes clear accountabilities, aligns resources, anticipates barriers, and delivers measurable results on time and within budget.

6. Fosters Trust and Integrity

• Leads with professionalism, respect, fairness, confidentiality, and integrity. Consistently follows through on commitments and models organizational values.

7. Leads Innovation

• Uses research, data, technology, benchmarking, and creativity to improve department processes, provider experience, compliance, and organizational outcomes.

8. Manages Change

• Adapts to changing regulatory, operational, technological, and organizational needs and engages staff in implementing change effectively.

9. Thinks Strategically

• Participates in strategic planning and develops departmental strategies to address current and future challenges and opportunities.

Organizational Responsibilities

In addition to the duties and responsibilities listed above, leaders are expected to support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner.

Required Education and Experience

• Bachelor’s degree in related field of study, required.
• 3 years of directly related work experience that includes working with medical staff/providers and coordination of complex programs and related regulatory requirements.
• Two years of supervisory experience.
• DNV experience preferred. 

Required Licenses, Certifications and/or Registrations

NAMSS Certified Professional Medical Services Management (CPMSM) or Certified Provider Credentialing Specialist (CPCS) preferred.

Required Knowledge, Skills, Abilities

Advanced knowledge of medical provider credentialing and privileging requirements and practices. Proficient in the use of current technology, including Microsoft Office products. Ability to learn and effectively use electronic medical records and other systems and equipment. Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience. Ability to maintain accurate documentation and records in a timely manner. Ability to cultivate effective partnerships and work in collaboration with providers and other health care professionals. Strong accuracy and attention to detail.

Ability to work independently performing a wide variety of assignments that require the use of independent judgment, systems-thinking, problem-solving, organization, and prioritization skills.

Physical Requirements

Never = 0% of time Seldom = 1-10% Occasional = 10-30% Frequent = 30-70% Constant = over 70%
Lifting  <10 lbs
Lifting 10-35 lbs
Lifting >35 lbs
Carrying <10 lbs
Carrying 10-35 lbs
Carrying >35 lbs
Pushing/Pulling 0-35 lbs
Sitting
Standing
Walking
Bending/Stooping
Crouching
Exposure to BBP

Vision Within normal range with or without corrective devices 
Hearing Within normal range with or without corrective devices. 
Speech Within normal range with or without corrective devices.

FTE:

1

Work Shift:

Exempt Staff

Working Location:

Elma, Washington

Benefits:

Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security!

We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Benefits offered by SPMC:

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site

Additional Information:

• Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and range of ancillary and specialty services.
• Far enough to have privacy and enjoy the small-town lifestyle, yet close enough to have the benefits of the city. There are many year-round recreational activities in and around Grays Harbor such as:
• Hiking/ walking trails – whether you’re looking for short easy walking trails or long hikes you can find many trails located either on site or just miles from Summit Pacific. There are many great hiking trails about an hour away at the Quinault Rainforest which is also the home of some of the largest trees in the world!
• Kayaking – There are many areas that are easily accessible and have beautiful views.
• Nature viewing – Multiple whale watching towers and tours, state parks, Olympic Game Farm (where you can feed the animals straight from your car)
• Fishing & Hunting – If you’re looking for areas to hunt/ fish or looking for guided tours this is a great area! Westport is just 42 miles away with many opportunities to catch or buy fresh fish off the docks!
• Other activities – Multiple museums, winery, arcades, rentable mopeds, Seabrook (vacation beach town), many areas to surf for experienced surfers and surfing lessons for those who want to learn.
• Nearby colleges – Grays Harbor College is a community college located in Aberdeen with other community colleges located in surrounding areas, as well as some state colleges and universities in other areas of WA state.

Summit Pacific Medical Center is an equal opportunity provider and employer that is committed to a policy of non-discrimination on the basis of race, sex, age, religion, color, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, and status as a covered veteran. This policy covers admission and access to, and participation in, treatment and employment in the hospital’s programs, activities, services, and employment.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.