Training & LMS (Sr. Human Resources Analyst)

Salary

$75k – $94k/yr

Location

Charlottesville (22902), VA, VA, US

Department

Human Resources

Experience

3+ years

Education

Associate

Source

GovernmentJobs

Description

This position in the Human Resources Department is responsible for administering, coordinating, and implementing the City’s learning and development programs, to include overseeing the online Learning Management System (LMS) and content, instructor-led courses through external partners/universities, programming recommendation and curriculum, new employee orientation, and related support functions. Reports to the Director or Deputy Director of Human Resources.

The preferred starting hiring amount will be between $75,286.10 - $94,307.20 Annually. Starting offer is based on applicable education, experience, and internal equity. This full-time, exempt, position offers a comprehensive benefits package, including 13 paid holidays plus one floating holiday, vacation and sick leave, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following retirement benefits:

• Choice of retirement plan: 
  • Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5-year vesting period and requires an employee contribution of 5% of salary.
  • Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.
• Voluntary 457 Deferred Compensation Plan
• Eligibility to purchase prior service credit under the Defined Benefit Plan

The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the “Benefits” tab within this posting or visit the City’s Employee Benefits webpage.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description.  The City retains the discretion to add to or change the duties of the position at any time.

• Serves as the administrator and main point of contact for the City’s online Learning Management System (LMS).
• Conducts, delivers, and coordinates New Employee Orientation, providing overview on city policies, procedures, benefits, and other information necessary for newly hired employees.
• Develops, coordinates, conducts, and/or leads workshops, presentations, training programs, and related learning activities. Recommends, develops, reviews, implements, and communicates learning programs and activities aligned with organizational development goals, including internally developed training programs.
• Working with City and departmental leadership, evaluates training needs and develops programs that address identified needs and organization-wide or department specific goals and objectives.
• Ensures department specific trainings are imported into online learning management system and kept up to date.
• Coordinates, reviews, and/or supports instructor-led programs and materials, including working with vendors, colleges, and universities, to develop training programs which promote organizational effectiveness.
• Coordinates and develops training calendars, schedules and course curriculums; develops and maintains training manuals, reference library, training technology and other educational materials.
• Conducts various employee surveys; conducts follow-up communication with participants and management to evaluate transfer of learnings to the workplace; and designs methods to evaluate effectiveness of programs.
• Maintains knowledge of available online course catalog, and participates in vendor enhancements, testing, and implementation.
• Provides technical assistance, guidance, and training to end-user on the city’s online learning management system.
• Maintains oversight of the learning management system, including data integrity, maintenance, tracking, analysis, and reporting.
• When directed, prepares RFPs, procures and administers vendor products and manages contracts.
• Researches best practices in training and development, employee engagement, and keeps up to date on new and innovative techniques and training programs.
• Effectively monitors program budget and expenditures; makes recommendations for budget preparation/allocation.
• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and reliable attendance.

Other Duties

• May support HR projects within other functional areas.
• May provide training and guidance in specific areas of work to other HR team members.
• May supervise and/or mentor less experienced HR staff members.
• Performs additional duties to support operational requirements as apparent or assigned.

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education such as college.

• Bachelor’s Degree in Human Resources, Adult Education, Public or Business Administration or a related field AND 3 years of experience administering, developing, or implementing trainings or similar programs.

OR

• Associates Degree in Human Resources, Adult Education, Public or Business Administration or a related field AND 5 years of experience administering, developing, or implementing trainings or similar programs.

OR

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Certifications/Licenses/Other Requirements:

• Must possess a valid Virginia Driver License and an acceptable driving record OR be able to provide own transportation to and from work, meetings, and related job sites. 
• Required to successfully pass a pre-employment background check and pre-employment drug screen.

Preferred:

• Experience administering an online Learning Management System (LMS), preferably SAP SuccessFactors.
• PSHRA-CP or SCP, HRCI-PHR or SPHR, SHRM-CP, ATD, or other equivalent certification.

Knowledge, Skills, Abilities and Other Characteristics
Job Knowledge

• Comprehensive knowledge of public sector human resources principles, practices, compliance, policies and procedures including ordinances and state and federal law.
• Thorough knowledge of training and delivery methodologies, techniques, and strategies.
• Thorough knowledge of training and development, performance and workplace learning.
• Thorough knowledge of organizational communication strategies.
• Thorough knowledge of research methods, data collection, report presentation and statistical analysis.
• Knowledge of online learning management software (SAP platforms), with ability to develop, maintain, and manage the city’s software.

Reading

• Intermediate: ability to read and understand written materials such as multi-step instruction manuals, technical journals, laws and regulations, and reference materials.

Writing

• Advanced: ability to develop materials such as researched editorials, speeches, manuals, business letters, explanations, summaries, or critiques. Ability to tailor writing to specific audiences and explain complex thoughts and ideas in writing.

Math

• Intermediate: Ability to work with and understand number systems; simple formulas, practical application of fractions, percentages, ratios/proportions, and measurements.

Communication Skills

• Advanced: Establishes and maintains effective working relationships with city staff, management, outside agencies, work groups, vendors, and the public. Ability to effectively present information in various group settings. Makes recommendations regarding policy development and implementation. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. May include interactions that involve stressful, negative situations requiring significant tact and the ability to diffuse aggressive behavior and reach consensus. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction.

Independence and Decision-Making

• Requires Limited Direction: normally completes work according to their own judgment, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.

Technical Skills

• Advanced: Requires high level skills and extensive knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.

Fiscal Responsibilities

• Monitors budget of assigned area and makes recommendations for program budget preparation.

Supervisory Responsibilities

• Lead Worker: Including oversight of quality, training, instructing, and mentoring. May be assigned to supervise others.

Other Characteristics

• Effective organizational and time management skills; sometimes under strict time constraints.
• Coordinate, prioritize and work on multiple activities under often stressful and busy conditions.
• Independently balances multiple complex tasks. 
• Constant interruptions and requests for service.
• Working closely with others as part of a team.
• Maintains accurate records and files.
• Work effectively with sensitive and confidential issues and information.
• May require additional hours outside of normal schedule.
• May require dealing with angry, frustrated and/or upset individuals.

Physical Demands:

• Sedentary work:  Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Requires visits to other City offices and facilities, and occasional trips to other external offices or sites.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer;
• Must occasionally move about inside the office to access file cabinets, office machinery, etc. Must constantly position self to maintain files in file cabinets.
• Must be able to communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

Machines, Tools, Equipment, Software and Hardware:

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.  

Work Environment:

• Work is performed in an office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
• The noise level is usually moderate.

Skills