- Location
- Belgrade Campus, Serbia
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title: L1 Application Support Representative
Grade: B1
Location: Belgrade, Serbia
Shifts rotations are included
Summary:
We are seeking a customer-focused L1 Application Support Representative to provide first-level support for application-related issues. This role involves troubleshooting, resolving user requests, and ensuring a positive customer experience.
Key Responsibilities
- Respond to and manage support requests via ticketing systems, email, and phone.
- Troubleshoot and resolve basic application issues using established procedures.
- Assist users with application access, configuration, and functionality questions.
- Provide regular updates to customers and maintain accurate ticket documentation.
- Escalate complex issues to higher-level support teams when needed.
- Follow incident, request, and problem management processes.
Required Knowledge:
- Basic understanding of application support and troubleshooting.
- Familiarity with web-based, client-server, and cloud applications.
- Knowledge of Microsoft Windows, Microsoft 365, Active Directory, and user access management.
- Ability to review application logs and error messages.
- Basic database/SQL knowledge is a plus.
- Understanding of ticketing and case management systems.
Skills & Qualifications:
- Strong customer service, communication, and problem-solving skills.
- Good attention to detail and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Team player with the ability to work independently.
- 0-2 years of experience in Application Support, Technical Support, Help Desk, or Customer Service.
- Experience with enterprise applications, CRM, or ticketing systems is an advantage.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
