Banamex-Principal Manager – Transformación de Procesos

The Workforce Cap Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Manages multiple workforce departments or functional areas supporting large business unit (1,500+); this includes capacity planning, scheduling and forecasting.
• Acts as strategic professional who closely follows latest workforce trends and adapts them for application within own job and the business.
• Controls budget, policy formulation and planning. Manages complex and highly variable issues with substantial potential impact. Controls significant direct business results and provides authoritative advice regarding the operations of the business. Sets short to medium term goals.
• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area. Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions. Ensures essential procedures are followed and contributes to defining standards.
• Demonstrates an in-depth understanding of how own area integrates within the overall function to achieve objectives; requires a good understanding of the industry. Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Accountable for end results. Excellent communication skills required in order to negotiate internally, often at senior levels (across functions); may communicate with external parties.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years relevant experience
• Previous experience in WFM Operations/Strategy Leadership role or senior people management role. Experience in leadership position with regional and global exposure with responsibilities spanning multi-function and cultural teams

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Propósito

Liderar programas estratégicos de transformación de procesos end-to-end, definiendo la visión objetivo y movilizando a las áreas involucradas para lograr mejoras sostenibles en experiencia de cliente, eficiencia, digitalización y control.

Responsabilidades

• Liderar programas de transformación end-to-end, desde el diagnóstico y definición de la ambición hasta la implementación y captura de beneficios.
• Diseñar procesos y modelos operativos objetivo, identificando oportunidades de simplificación, digitalización, automatización e inteligencia artificial.
• Construir y gestionar el roadmap de transformación, priorizando iniciativas, dependencias y decisiones críticas.
• Movilizar equipos multidisciplinarios y stakeholders senior, generando alineación entre Negocio, Operaciones, Tecnología, Riesgos y funciones habilitadoras.
• Asegurar resultados medibles, estableciendo indicadores y dando seguimiento al impacto en cliente, eficiencia, tiempos, calidad y control.

Perfil

• Experiencia sólida liderando transformaciones complejas y multidisciplinarias.
• Capacidad para estructurar problemas ambiguos y convertirlos en agendas accionables.
• Pensamiento estratégico combinado con fuerte orientación a ejecución y resultados.
• Experiencia en rediseño de procesos, transformación de modelos operativos y/o transformación digital.
• Capacidad de influencia y manejo de stakeholders senior.
• Comunicación ejecutiva y capacidad para sintetizar problemas complejos.
• Mentalidad de consultoría interna: estructuración, hipótesis, análisis, síntesis y recomendación.
• Liderazgo de equipos y capacidad para movilizar recursos transversalmente

\------------------------------------------------------

## Job Family Group:

Operations - Core

\------------------------------------------------------

## Job Family:

Workforce Capacity

\------------------------------------------------------

## Time Type:

Full time

\------------------------------------------------------

## Most Relevant Skills

Please see the requirements listed above.

\------------------------------------------------------

## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

\------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.