Manager, Leadership Development

Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

POSITION OVERVIEW

The Leadership Development Manager is a key member of the Talent/HR team responsible for driving MasterCorp's leadership development strategy and programs. This role oversees the design, implementation, and management of leadership development initiatives, including building and maintaining leadership curricula for all leadership levels, managing and facilitating the Center of Excellence (COE) program, and delivering leadership training to frontline, field, and corporate audiences. The Manager partners closely with leaders across the organization to identify capability needs, ensure learning solutions align with business objectives, and support MasterCorp's strategic priorities. As a critical contributor to building leadership capability across the organization, this position helps strengthen the leadership pipeline and drive organizational effectiveness.

**The role is based in Orlando, FL, requires up to 30% overnight travel, and bilingual Spanish language skills are strongly preferred.**

OUR VALUES

Every Associate must demonstrate our values of: 

• INTEGRITY – We never compromise on our word.  We act with transparency – we are a trusted partner. 
• PRIDE – We are proud of our people, and they are proud to work for MasterCorp. 
• QUALITY – We do things the right way and strive to continuously improve.
• DEPENDABILITY – We keep our promises.  We are accountable for our actions.  We meet or beat our deadlines – you can count on us. 
• RESPECT – We value and appreciate every member of our team.  We treat each other as we wish to be treated ourselves.

COMPETENCIES REQUIRED

• Decision Quality – Makes good and timely decisions that keep the organization moving forward.
• Directs Work – Provides direction, delegating, and removing obstacles to get work done.
• Builds Effective Teams – Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Curriculum Design and Development

• Design leadership curriculum for each leader level across the enterprise that incorporate adult learning principles and builds a multi-site, multi-language, largely deskless workforce.
• Conduct needs analysis with business leaders to define the skills required at each leader level.
• Create diverse instructional materials, including e-learning modules in Articulate, video in Powtoon, facilitator guides, participant workbooks, and job aids.
• Leverage AI tools and technology, including Microsoft Copilot, to enable instructional design and delivery at scale.
• Partner with HRBPs and business leaders to identify skill gaps and recommend the right solution based on the need.
   

Program Management

• Own the Center of Excellence Manager training program inclusive of facilitation and updated content
• Develop and execute a cohort strategy that supports leadership bench at every level inclusive of program design and skills gap needs assessment
• Facilitate leadership programs in person and virtually for frontline, field, and corporate audiences.
• Develop and manage Train-the-Trainer programs to build internal training capacity.
   

Change Management Support

• Advise on the learning and behavior change requirements for enterprise initiatives.
• Support communication and cascade plans with talking points, training materials, and manager resources.
• Scope the learning requirements for enterprise rollouts and build what is needed to support adoption.
   

Stakeholder Management and Coaching

• Build strong partnerships with business leaders, subject matter experts, and external vendors.
• Work with leaders across the business to gather observations on how programs are impacting behavior.
• Provide coaching and guidance to leaders on implementing key learnings in their day to day.
   

Reporting and Learning Technology

• Define the success measures for every leadership program before it launches, including the completion target, the assessment standard, and the business outcome the program is built to move.
• Utilize LMS to manage learning content, user support, learning pathways and reporting
• Determine key performance indicators for learning programs that align with MasterCorp’s strategic priorities.
• Track and report completion, assessment results, manager feedback, and observable change in behavior for each program that result in program improvements
   

What You Bring:

• Bachelor’s degree in human resources, Organizational Development or a related field and four (4) to five (5) years of related experience required; or an equivalent combination of education and experience. 
• 3-5+ years of progressive experience in leadership development, with hands-on instructional design and facilitation experience.
• Proven ability to facilitate leadership content for manager and supervisor audiences, both in person and virtually.
• Demonstrated track record of designing, implementing, and evaluating learning programs and systems.
• Strong knowledge of adult learning theories, instructional design methodologies (e.g., ADDIE), and e-learning development tools.
• Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment, including multi-day training events, logistics, and materials.
• Advanced proficiency in Microsoft Office suite, e-learning authoring tools (e.g., Articulate), and video editing software (e.g., Powtoon) as well as learning management systems, preferably Workday LMS.
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions and demonstrate training impact.
• Experience in the hospitality or service industry preferred, with direct experience supporting a field facing/ multi-site or hourly workforce
• Fluency in Spanish strongly preferred.
• Action Oriented. Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes. Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates. Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage. Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability. Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus. Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results. Consistently achieves results, even under tough circumstances.

TRAVEL REQUIREMENTS

• Frequently – on average 30% of travel on a monthly basis 

WORK ENVIRONMENT

This job operates in a professional office environment routinely using standard office equipment such as computers, phones, copiers, faxes, and filing cabinets.

The Manager, Leadership Development is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, genetics or protected Veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching,  occasional ascending/descending, and repetitive motions. Employee must be able to perform the

essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.