Sr. Rev Ops Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Leadership & Cross-Functional Collaboration

• Collaborate closely with Customer Support, Sales, and Onboarding teams to ensure customer, contract, pricing, and usage information is captured accurately and in a timely manner for billing and operational purposes.
• Act as the central point of coordination for billing-related operational workflows across the Parking business units.
• Partner with functional leaders to ensure operational processes support business goals, revenue targets, and customer commitments.
• Communicate operational risks, discrepancies, or trends to leadership with clear recommendations.

Financial Management & Reporting

• Own day-to-day financial reporting for the Parking Group, ensuring accuracy, completeness, and timeliness.
• Assist in the preparation and review of weekly and monthly financials in partnership with the Group President.
• Ensure consistent reporting of revenue, MRR, usage-based charges, and other key financial metrics across the business units.
• Support quarterly and annual planning processes with accurate historical data and trend analysis.

Billing Integrity & Accounting Operations

• Oversee billing execution and integrity across all Parking products and services.
• Fulfill and coordinate all Accounts Payable (AP) and Accounts Receivable (AR) responsibilities for the Parking Group.
• Support monthly, quarterly, and annual close processes in alignment with Finance and Accounting.
• Ensure compliance with internal controls, audit requirements, and accounting standards.
• Serve as a subject matter expert for billing systems and workflows (e.g., NetSuite).

Business Operations & Process Improvement

• Analyze internal business and operational workflows to identify opportunities for automation, standardization, and efficiency gains.
• Partner with Marketing and Operations teams to ensure campaign-driven activity is operationally supported and measurable.
• Foster a culture of continuous improvement, operational excellence, and data-driven decision-making.
• Document and maintain standard operating procedures (SOPs) for billing and operations processes.

Sales Planning, CRM & Analytics Support

• Support Sales planning and reporting needs, including:
  • KPI and scorecard rollups for management analytics
  • Commission processing and validation
  • Forecasting and pipeline analysis
  • Audit support and data reconciliation
• Ensure CRM data integrity and alignment between sales systems, billing platforms, and financial reporting.
• Provide actionable insights to Sales and Leadership to support growth and retention strategies.

Talent Management & Succession Planning

• Mentor and develop billing and operations team members to build redundancy and reduce key-person risk.
• Establish knowledge transfer practices and documentation to support reliable backup coverage.
• Support succession planning and skill development within the billing and operations function.

Marketing Support (Limited Scope)

• On a limited, as-needed basis and subject to bandwidth, provide support to Marketing on content generation for campaigns, blogs, and promotional activities.
• Ensure marketing initiatives align with billing models, product offerings, and operational realities.

Success Metrics

• Billing accuracy and timeliness
• On-time financial closes and reporting consistency
• Reduction in billing errors, adjustments, and customer disputes
• Operational efficiency improvements and process automation gains
• Sales and commission reporting accuracy
• Team resilience and coverage depth

Qualifications & Experience

• 8–12+ years of experience in billing, finance operations, business operations, or related roles within a SaaS or technology-enabled environment.
• Strong analytical skills with the ability to interpret financial and operational data across multiple business units.
• Deep familiarity with billing, accounting, and ERP systems (NetSuite experience strongly preferred).
• Experience supporting subscription-based, usage-based, or transaction-based revenue models.
• Exceptional organizational skills and ability to manage complexity across multiple products and workflows.
• Strong cross-functional communication and collaboration skills.
• Experience in parking, transportation, mobility, or adjacent industries is a plus.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.