- Salary
- $42k – $45k/yr
- Location
- Iselin
- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Source
- Pinpoint
Description
Customer Success & Operations Support Analyst
Application Deadline: 14 September 2026
Department: Operations & Transport
Employment Type: Permanent - Full Time
Location: Iselin
Reporting To: Kaitlyn Paradise
Compensation: $42,000 - $45,000 / year
Description
ReBound - a Reconomy Group Company - is the leading global returns management specialist, enabling easy omnichannel returns for brands and their consumers. By combining integrated returns software with an extensive logistics network, ReBound provides brands with a complete ecosystem of suppliers and partners to handle their global, end-to-end returns. ReBound optimizes and manages the entire returns lifecycle so clients can focus on their core business.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
About the role
- Act as a first point of contact for all client specific issues related to hub activities.
- Ensure customer satisfaction and retention is delivered effectively.
- Communicate timely relevant deadlines and escalations.
- Participate and contribute to weekly meetings with the global CS team, acting as the voice of the North American ops team.
- Monitor day-to-day hub performance, provide performance reporting, and alert any deficiencies in a timely manner.
- Work collaboratively with key stakeholders in various departments to gather relevant data required to answer and resolve client questions or concerns in a timely and professional manner.
- Liaise with hubs/CS/clients to ensure cross border documentation is correct and auditable.
- Prepare shipping documentation for cross border and intercontinental shipments.
- Maintain active relationships with all stakeholders, ensuring clear communication while providing proactive, up-to-date information.
- Co-develop and maintain client shipping matrix and processing SOPs for North American clients.
- Travel within the U.S. and Canada
What we need from you
- 1-2 years in logistics or supply chain operations.
- Excellent English communication, both verbal and written.
- Ability to build, maintain and improve relationships with internal and external stakeholders.
- Ability to work well with team members and navigate stressful situations.
- A true self-starter, embracing responsibility and ownership, and passion for what you do.
- Accurate and attentive to detail, yet able to keep up in a fast-paced, ever-changing environment.
- Demonstrates critical thinking skills and outside the box problem-solving abilities.
- Organized with the ability to analyze data and identify trends.
What we offer
- Comprehensive health and dental benefits
- Employer matching of employee retirement contribution
- Supportive work-life balance: hybrid/in-office work schedule
- Supportive of professional development
- Dynamic & international working environment
- Will work in close coordination with Reconomy teams in the Americas and periodically with other regions
