Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

The Consultant I works with a team of professionals responsible for implementing solutions for our customers. This role will research, isolate, diagnose, resolve and follow-up on problems for customer change events. When necessary, the Consultant I will also manage escalated events as appropriate.

Key responsabilities: 
 

Install, upgrade, test, and configure systems as part of completing the implementation project. 

Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals 

Provide proactive project updates, setting realistic expectations, and maintaining transparency throughout every project phase. 

Serve as a customer advocate internally, ensuring team deliverables align directly with the client’s strategic business goals. 

Navigate defined project environments where requirements or trading partner specifications may be incomplete. 

Build strong, long-term relationships by understanding each trading partner's operational context and business priorities. 

Perform post-sale initial technical implementation of technology products 

Work under moderate supervision with some latitude for independent judgment 

Track progress of Implementation projects. Ensure deadlines are met and scheduling issues resolved 
 

Required Qualifications:         
 

Bachelor's Degree required 

1-2 years of relevant experience in client facing roles 

Fluency in both Dutch and English 

Strong stakeholder management and relationship-building skills 

Ability to manage multiple priorities in a fast-paced environment 

Ability to gather requirements and understand customer business needs 

Excellent communication skills, including explaining complex topics in a clear and customer-friendly way 

Strong analytical and root cause problem-solving capabilities 

Ability to work with data, identify discrepancies, and troubleshoot issues effectively 

Ownership mindset with accountability for customer outcomes 

Ability to proactively manage risks, dependencies, and project timelines 

Curiosity, learning agility, and adaptability in a fast-paced environment 

Ability to navigate ambiguity and independently drive issues to resolution

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. 

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.