Home Care Care Coordinator/Overnight Receptionist

Description

Halcyon Home is looking for a dependable, organized, and compassionate Care Coordinator / Overnight Receptionist  to join our Home Care team in Austin, TX. This position is ideal for someone who enjoys working in a fast-paced environment, communicating with clients and caregivers, coordinating schedules, and ensuring the needs of our clients are met.

The successful candidate will be responsible for supporting daily operations, coordinating client care, maintaining accurate records, and serving as an important point of contact for clients, families, caregivers, and community partners. This is an overnight position and requires the ability to remain alert, responsive, and professional throughout the shift.

About Us:

Halcyon Home is a fast-growing, central Texas-owned home health, hospice, and home care company. We emphasize hospitality and compassion to encourage positive patient outcomes for our refined, aging clients. We were voted Best in Home Health/Hospice four years running and Best in Home Care three years running by the Senior Resource Guide. We are also one of the Great Places to Work!! Come join our team!

Check out the Great Place to Work link! https://www.greatplacetowork.com/certified-company/7044353

Key Responsibilities:

• Coordinate and document client schedules, schedule changes, incidents, and other client-related information accurately and in a timely manner.
• Coordinate care with management, caregivers, clients, families, and other members of the care team.
• Respond to client, family, caregiver, and agency needs in a professional and timely manner.
• Monitor staffing and scheduling needs and communicate concerns or changes to the appropriate team members.
• Conduct client file audits and identify and correct discrepancies.
• Maintain accurate electronic and paper records.
• Answer and manage a multi-line telephone system and appropriately direct calls and messages.
• Monitor agency communication systems, including phone, email, Teams, and other communication platforms.
• Receive, document, and communicate call-offs, schedule changes, incidents, and other important information.
• Provide clerical and administrative support, including data entry, filing, copying, preparation of packets, and special projects.
• Communicate effectively with clients, families, caregivers, community liaisons, physicians, and other healthcare professionals.
• Maintain strict confidentiality of client, employee, and agency information.
• Provide excellent customer service and represent Halcyon Home in a professional and positive manner.
• Support the agency's mission, values, policies, and commitment to quality care.
• Participate in required training, education, staff meetings, and in-services.
• Perform other duties as assigned to support clients and agency operations.

Schedule: Thursday, Friday, Saturday & every other Wednesday
Hours: 6:30PM – 8:30AM

Requirements

• Highly organized and detail-oriented
• Dependable and able to work independently
• Comfortable working overnight hours
• An effective communicator
• Professional and compassionate when interacting with clients and families
• Comfortable handling multiple priorities at once
• Able to remain calm and professional in stressful situations
• Proficient with computers and electronic documentation systems
• Able to problem-solve and make appropriate decisions within established policies and procedures
• Committed to providing excellent customer service and quality client care

Work Environment & Physical Requirements

• This position primarily works in an office environment but may occasionally require local travel. The role involves prolonged periods of sitting, with some standing, bending, reaching, and moving throughout the work environment.
• The employee may occasionally need to lift, carry, push, or pull items weighing up to 50 pounds.
• The position may involve working under stressful conditions, responding to urgent staffing or client needs, and meeting time-sensitive deadlines. Flexibility and the ability to work extended hours when necessary are important.

What Makes Us Different:

• People-First Culture: WE truly value and support our team.
• Excellent Core Values: Communicate, Connect, Collaborate, Care, and Say Yes!
• Team Support: Work alongside a caring and collaborative group of professionals.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Tuition reimbursement
• Vision insurance