Front Desk Manager - Paradise Inn - Summer Seasonal

ESSENTIAL FUNCTIONS 

• Oversee overall management of the desk operations. 

• Create schedules and coordinate breaks and lunch periods of desk employees. 

• Respond to guest inquiries and resolve guest concerns and complaints. 

• Manage phone activity including providing general knowledge to callers. 

• Assist guests through friendly interactions, answering questions, and completing tasks. 

• Provide administrative, reception, and program support to management, staff, and guests. 

• Provide excellent service to all guests including overnight stays. 

• Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner. 

• Oversee front desk and lobby area.  Stock refreshment area with coffee. 

• Ensure high-quality coordination between the front desk and housekeeping departments. 

• Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio. 

• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. 

• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate. 

• Maintain awareness of safety issues and report them immediately to your manager. 

• Performs such other related duties as directed or required. 

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE 

• High School Diploma/G.E.D. required. 

• Clerical skills including typing, filing, machine operations, cash register operation, and maintenance of records. 

• Ability to undertake multiple tasks simultaneously. 

• Computer proficiency. 

• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. 

• Excellent interpersonal, administrative, telephone and other communication skills. 

• Constantly communicates and receives verbal communication with other employees in a fast-paced environment. 

• Ability to arrange and coordinate schedules for reservations.  

 PHYSICAL AND MENTAL REQUIREMENTS 

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

• Lifting, carrying, and pushing up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally. 

• Ability to stand for the entire workday and to climb steps regularly carrying 20-30lbs. 

• Ability to sit at a desk and monitor phones for extended amounts of time.  

• Ability to withstand temperatures in indoor and outdoor environments.  

• Reading and writing work-related documents in English. 

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. 

• Physical presence at the job site is essential to perform job duties.