Associate IT Service Desk Technician (Night Shifts) - FanDuel (12 months), Hybrid & Remote

Associate IT Service Desk Technician (Night Shifts) - FanDuel (12 months), Hybrid & Remote

About Betfair Romania Development​:

Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming.

Our Values:

The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.

Win together | Raise the bar | Got your back | Own it | Positive impact

About FanDuel:

FanDuel is a leading force in the sports-tech entertainment industry, redefining how fans engage with their favourite sports, teams, and leagues. As the premier gaming destination in North America, FanDuel operates across multiple verticals, including sports betting, daily fantasy sports, online gaming, advance-deposit wagering, and media.

Role Overview:

The Associate IT Service Desk Technician is responsible for providing technical support and assistance to internal FanDuel users during night and weekend shifts. This role involves diagnosing and resolving IT-related issues, assisting with software installations, provisioning of access, and ensuring the smooth operation of computer systems and networks across European and US time zones.

The Associate IT Service Desk Technician plays a crucial role in ensuring the efficient and effective use of IT resources within FanDuel outside standard business hours. By providing timely and high-quality technical support during night and weekend shifts, this role contributes to the productivity and satisfaction of internal users and helps maintain the overall integrity and security of the organization's IT infrastructure.

Key Accountabilities & Responsibilities:

• Respond to IT support requests from users via email or ticketing system.
• Diagnose and resolve hardware and software issues promptly and efficiently.
• Provide guidance and assistance to users experiencing technical problems.
• Set up new user accounts and profiles, ensuring proper access and permissions.
• Monitor and troubleshoot network connectivity issues.
• Maintain accurate records of IT support requests, resolutions, and user interactions.
• Update knowledge base articles and documentation to assist users with common problems.
• Provide guidance to users on IT best practices, software usage, and security protocols.
• Collaborate with other IT staff and departments to address complex technical issues and projects.
• Participate in team meetings, training sessions, and professional development activities.
• Leverage AI-powered support tools and knowledge management systems to enhance troubleshooting efficiency and support quality.

Key Accountabilities & Responsibilities:

• Availability to work night and weekend shifts reliably
• 1+ years Customer Support experience
• Previous experience in an IT support role or similar position.
• Advanced level of English
• Strong knowledge of computer hardware, software, and networking principles.
• Proficiency in Microsoft Windows, macOS, Office 365, and other relevant technologies.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Patient and empathetic approach to user support.
• Attention to detail and commitment to accuracy.
• Adaptability and willingness to learn new technologies and AI-powered tools; comfort with continuous upskilling in emerging support technologies.
• Professionalism and integrity in dealing with sensitive and confidential information.
• Demonstrating curiosity and openness toward AI and emerging technologies, with a willingness to continuously learn, adapt, and share knowledge.
• Committed to being a reliable and supportive team member, fostering trust and collaboration.
• Demonstrated ability to work effectively with diverse teams across various departments, fostering an environment of open communication and shared goals to achieve collective success.

Benefits:

• Hybrid & remote working options
• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events

Disclaimer:
We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we’re part of. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.

We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.

By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.