Primary Location:

Lampton Building

Address:

535 Hancock Street Louisville, KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

About UofL Health:
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists, and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose
Reporting to the Manager, but under the daily oversight of the Intermediate or Senior Specialist, the End User Computing Specialist - Associate’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.
 

Essential Functions:
•    Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
•    Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
•    If necessary, liaise with third-party support and equipment vendors.
•    Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
•    Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, tablets, printers and related hardware and software in order to deliver required desktop service levels.
•    Assess the need for and implement performance upgrades to workstation boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
•    Collaborate with system/network administrators to ensure efficient operation of the company’s desktop computing environment.
•    Where required, administer, and resolve issues with associated end-user workstation networking software products.
•    Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
•    Answer and perform moves, adds, and changes (MAC) requests as they are submitted by users and/or business managers.
•    Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between workstations and servers, etc.) are in proper working order.
•    Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
•    Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
•    Configure, test, and troubleshoot mobile devices.
 

Other Functions:
•    Maintain compliance with all company policies, procedures, and standards of conduct. 
•    Comply with HIPAA privacy and security requirements to maintain confidentiality at all times.
•    Performs other duties as assigned.
 

Additional Job Description:

Job Requirements
(Education, Experience, Licensure and Certification)
Education:
•    High School Diploma or GED required
•    Associate degree in Systems Administration, Computer Science, Information Systems, or related field. (preferred)
Experience: 
•    1 years of related experience, or equivalent combination of education/experience (required)
•    A+ or equivalent is a plus.

Job Cmopetency:
Knowledge, Skills, and Abilities critical to this role: 
•    Highly self-motivated and directed, with keen attention to detail.
•    Strong customer service orientation.
•    Experience working in a team-oriented, collaborative environment.
•    Knowledge of applicable data privacy practices and laws.
•    Proven analytical and problem-solving abilities.

Language Ability: 
•    Must be able to communicate effectively in both verbal and written formats.
•    Ability to present ideas in user-friendly language.

Reasoning Ability:  
•    Ability to break down problems or tasks; scanning one’s own knowledge and experience to identify causes and consequences of events.
•    Able to effectively prioritize tasks in a high-pressure environment.
Computer Skills: 
•    Working knowledge of and experience with desktop hardware.
•    Knowledgeable of network and PC operating systems.
•    Knowledge of network protocols such as: TCP/IP, DNS, DHCP, WINS, and SMTP.
•    Able to develop and interpret certain technical documentation for training and end user procedures.
•    Moderate hardware troubleshooting experience.
•    Advanced knowledge of Microsoft Office products, email systems, and other "off-the-shelf" business applications.
•    Ability to deploy and maintain network printing solutions.
•    Able to conduct research into networking issues and products as required.

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
•    Honoring and caring for the dignity of all persons in mind, body, and spirit.
•    Ensuring the highest quality of care for those we serve
•    Working together as a team to achieve our goals.
•    Improving continuously by listening, and asking for and responding to feedback
•    Seeking new and better ways to meet the needs of those we serve. 
•    Using our resources wisely
•    Understanding how each of our roles contributes to the success of UofL Health