Représentant(e) de l'Expérience Client | Customer Experience Representative

Montréal, QC Nous sommes à la recherche d'un Représentant, Soutien aux ventes / Soutien à l'expérience client pour un poste permanent à temps plein. 1 à 3 ans d'expérience en service à la clientèle, en soutien aux ventes ou dans un poste de soutien administratif. Expérience dans l'utilisation de systèmes et de logiciels de vente, de gestion de la relation client (CRM) ou de service à la clientèle. Expérience en matière de soutien aux parties prenantes internes (ventes, gestion des comptes, opérations), un atout. Montreal, QC We are looking for a Sales Support / Customer Experience Support Representative for a permanent full-time position. 1-3 years of experience in customer service, sales support, or an administrative support role. Experience working with sales, CRM, or customer service systems and software. Experience supporting internal stakeholders (Sales, Account Management, Operations) is an asset. Bilingual in English and French, both written and spoken. Strong organizational and prioritization skills Comfortable handling multiple requests and shifting priorities in a fast-paced environment. Proactive and self-motivated, with a strong sense of ownership and accountability. Strong attention to detail and commitment to accuracy. Adaptable and receptive to change, with a solution-oriented mindset. Excellent communication skills — clear, professional, and to the point, both written and verbal. Strong problem-solving skills and sound judgment. Team player who values collaboration and shared success. Able to work under pressure while maintaining high quality standards. Provide vacation and absence coverage for Inside Sales Representatives to ensure uninterrupted customer service. Manage inbound customer requests related to orders, account updates, pricing, and general inquiries in a form of ticketing system. Coordinate with Operations, Service, and Delivery teams to ensure service levels and customer commitments are met in lieu of a resolution request. Act as a central point of contact to triage requests and ensure timely resolution. Maintain accurate records and updates across internal systems and tools. Proactively identify gaps, inefficiencies, or risks during coverage periods and escalate when needed. Contribute to continuous improvement initiatives related to processes, documentation, and team collaboration.