Facility Manager - Operations

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Skills

• Strong communication skills, leadership, teamwork, analysis, judgment and customer

focus.

• Planning and organising:

• Able to evaluate priorities and re-juggle as appropriate.

• Able to resolve conflict and communicate intentions clearly.

• Deliver on time and with high quality results.

• A self-starter who possesses intellectual curiosity.

• A proven team player at ease with sleeves rolled up approach

Decision making / complex problem solving:

• Proactively gathers information from appropriate sources.

• Probes/considers all of the facts.

• Considers other perspectives.

• Refers to long term plans and goals, draws sound inferences.

• Prioritizes key factors.

• Acts decisively, promptly and confidently.

• Able to operate with limited guidance

Moderate technical knowledge in heating, ventilation and air-conditioning including control strategies

Client/Stakeholder Management

• Connect to key stakeholders at the site and gains buy-in when appropriate.

• Communicate issues, actions and results in real-time to the right stakeholder.

• Develop, gain consensus for, and implement the Best Practice for assigned areas of

responsibility across portfolio of sites.

• Communicate and interact at all levels modulates content and ways of

communicating accordingly.

• Responsibility for meeting KPI’s and SLA’s defined within the contract.

• Understand that client and JLL objectives need to be compatible, i.e. deliver to the

client operationally and financially, whilst ensuring JLL financial interests are

protected

Operations Management

• Delivers the services required in the contract.

• Monitors array of metrics and manages site to ensure proper optimal operations.

• Integrates service delivery by connecting everything related to the building

experience.

• Hold Landlords accountable, ensuring that terms of lease are being provided to client

e.g. external maintenance, central plant management.

• Detailed knowledge of MSA & escalate scope changes / scope creep with potential to

impact to MSA Procurement & Vendor Management

• Ensure that contracted resources deliver work to meet duration and quality targets,

addressing and ensuring the correction of underperformance issues.

• Develop a close working relationship with all of the vendors under his/her control to

ensure that they fully understand the Client culture and are made to feel part of the

team delivering a high-quality service.

• Proactively involved in ensuring that services are reviewed and refinements made to

enhance these services

Financial Management

• Manage processing and controlling of purchase orders, invoices and work orders.

• Approve purchases of supplies and equipment for use at managed office buildings.

• Work with the Financial Manager to prepare the final budget documentation / plans

and administers the works to ensure budget compliance

People Management

• The FM is responsible for the management, supervision, and professional

development of all direct reports.

• Establish written goals and objectives for employees directly reporting to the role of

FM. Conduct periodic formal and informal performance evaluations via Workday.

• Develop training program and career path for employees. Assure succession

planning is in place for all team members.

HSE, Security & Quality Management

• Ensure that all defined services are completed in accordance with all operating

procedures, statutory requirements, and within the client procedures, guidelines and

country legal requirements for Health and safety.

• Updating and maintaining official safety documents, liaise with government

authorities.

• Understand & actively support JLL’s Quality Management program

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.