Assistant Solutions Owner

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Assistant Solutions Owner plays a key role within the Editorial Management Solutions (EMS) team, supporting the delivery and enhancement of technology solutions that power editorial and publishing workflows across Wiley's Research Publishing business.

Working closely with Solutions Owners, Associate Directors, and subject matter experts, you will help gather and document business requirements, support testing and implementation activities, and contribute to the successful delivery of products, features, and services that meet customer and business needs.

As an Assistant Solutions Owner, you will work at the intersection of technology, business processes, and scholarly publishing, helping ensure solutions are scalable, user-focused, and aligned with business objectives. This is an excellent opportunity for someone looking to develop expertise in platform management, business analysis, and product delivery within a global environment.

How you will make an impact

• Support the collection, review, and documentation of end-user, business, and system requirements for products, features, and services.
• Assist in translating business workflow needs into clear requirements and acceptance criteria.
• Support release planning, business-led user acceptance testing (UAT), and solution rollouts.
• Create and maintain project documentation, communications, training materials, and process guides.
• Support project and change management activities associated with new platform releases.
• Track requirements, testing outcomes, project decisions, and timelines using tools such as Jira, Confluence, and Aha.
• Collaborate with cross-functional stakeholders to ensure solutions align with user and business needs.
• Respond to routine user queries following deployments and escalate issues as appropriate.
• Contribute to continuous improvement initiatives that enhance operational efficiency and user experience.

What we are looking for

• Bachelor’s degree in business administration, Information Systems, Information Technology, or a related field, or equivalent relevant experience.
• Exposure to scholarly publishing, peer review systems, or related publishing workflows.
• Experience supporting requirements gathering, testing, process design, documentation, or project coordination activities.
• Strong written and verbal communication skills in English.
• Excellent attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Power Automate.
• Experience using collaboration and tracking tools such as Jira, Confluence, Aha, or similar platforms.
• Familiarity with software development, lifecycle concepts and Agile ways of working is desirable.
• Coursework or certifications in Business Analysis, Product Management, User Experience, or Project Management would be an advantage.
• Exposure to writing business or system requirements and executing user acceptance testing is preferred.
• Demonstrated ability to quickly learn new systems, technologies, and business processes.
• Ability to work effectively with global stakeholders and cross-functional teams.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 

 

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. 

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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