Order Taker - In Room Dining

Mandarin Oriental Downtown, Dubai is looking for an Order Taker to join our In Room Dining team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline. The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery. Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Department in Dubai, the Order Taker is responsible to take all guest orders for in-room dining and will offer suggestions to complete and complement the guest’s selections. The Order Taker will monitor guest orders and offer assistance if required to the server under the guidance of the respective managers. Order Taker reports to F&B Supervisor.

As an Order Taker, you will be responsible for the following duties:

• Provide expert knowledge of food and beverage offerings, including wine pairings and promotions, while maintaining professional phone etiquette and accurate guest communication.

• Coordinate with kitchen and IRD staff to ensure smooth service, timely deliveries, and clear handling of guest requests, including VIP amenities and special preferences.

• Assist in setup, clearing, and daily mise-en-place preparation; ensure office supplies are stocked and ready.

• Use the POS system efficiently for order processing and billing, in compliance with hotel policies.

• Engage warmly with guests, listen attentively to their needs, and make personalized suggestions while addressing allergies and preferences.

• Uphold MOHG Legendary Quality Experiences (LQEs) by monitoring VIP orders, maintaining guest databases, resolving complaints, and creating memorable WOW moments.

As an Order Taker, we expect from you: 

• Minimum 2 years' experience as an order taker in a luxury hotel, with additional F&B experience in 5-star environments preferred.

• High school qualification required; diploma or degree in Hospitality/Hotel/Business Management is preferred.

• Strong communication skills in English; additional languages like Arabic are a plus.

• Articulate phone manner, basic food and beverage knowledge, and ability to make informed recommendations.

• Proficient in POS systems, cashiering procedures, and basic computer programs like MS Office.

• Excellent interpersonal, organizational, and multitasking abilities; physically fit with flexibility to work varied shifts.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.

• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

We’re Fans. Are you?