- Location
- Edinburgh; London · Edinburgh · London
- Department
- Sales
- Seniority
- Senior
Description
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way - but there's still an exciting journey ahead. Join us at the heart of trust.
We're looking for an experienced Senior Legal Counsel to join our Commercial Legal team on a 9-month fixed term contract. This is a pivotal role for a seasoned commercial lawyer who thrives on complex negotiations, strategic thinking, and driving legal innovation at scale. You'll be instrumental in supporting Trustpilot's continued growth, working with enterprise clients, strategic partners, and key stakeholders while helping to shape our legal frameworks for the future.
Sitting at the intersection of law, business strategy, and operational excellence, this role offers the opportunity to make a significant impact on how we contract and partner globally. You'll lead on high-value, complex commercial agreements, mentor junior team members, and drive initiatives that enhance our legal operations and commercial processes.
If you're a strategic thinker who can balance legal rigour with commercial pragmatism, enjoys tackling sophisticated legal challenges, and wants to help shape how a global platform scales its commercial relationships, we'd love to hear from you.
What you'll be doing:
- Lead complex commercial negotiations including enterprise customer agreements, strategic partnerships, and high-value supplier arrangements
- Drive legal strategy and innovation by developing scalable frameworks, templates, and processes that support business growth while managing risk effectively
- Act as senior advisor to commercial, partnership, procurement, and marketing teams, providing strategic legal guidance on business-critical initiatives
- Mentor and develop junior legal team members, fostering a collaborative and high-performing team environment
- Lead cross-functional projects including the development and enhancement of partnership programs, referral frameworks, and commercial product initiatives
- Champion legal technology and process improvement to deliver efficient, innovative solutions for contracting at scale
- Support business development by participating in key client meetings and submissions, RFP responses, and strategic partnership discussions
- Collaborate globally with Commercial Legal colleagues based in other regions, and our wider Trust, Legal and Privacy teams to ensure consistency and best practice across Trustpilot's international operations
Who you are:
- Qualified to practice law in England & Wales or Scotland
- 5-9 years of relevant post-qualified legal experience (PQE), with a strong background in commercial law gained in-house (preferably in the technology sector) or at a top-tier law firm serving technology clients
- Expertise in SaaS agreements, software licensing, data processing agreements (and related privacy compliance requirements), and complex technology transactions, including data licensing and strategic partnership relationships
- Proven track record of leading high-stakes negotiations and managing sophisticated commercial relationships
- Strong business acumen with the ability to provide commercially-focused legal advice that drives business outcomes
- Excellent leadership and mentoring skills with experience developing junior colleagues
- Outstanding communication and relationship-building abilities across all organisational levels
- Fluency in English (written and spoken)
Nice to have:
- Experience across multiple jurisdictions, particularly in international technology markets
- Background in marketplace, platform, or review/ratings businesses
- Familiarity with AI, ML, or emerging technology legal frameworks
- Experience with legal technology tools and contract lifecycle management systems
- Additional language skills
What's in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Enhanced paid family leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you!
#LI-RS1 #LI-Hybrid
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.
