Operations & Administration

• Manage day-to-day clinic operations to ensure efficiency and patient flow
• Oversee operations across the Lancaster region and the Rock Hill office (Rock Hill oversight is temporary through January 2027)
• Oversee scheduling, front desk, clinical support, and office workflows
• Ensure compliance with HIPAA, OSHA, and other regulatory requirements
• Maintain office policies, procedures, and documentation
• Coordinate with vendors, service providers, and facility management
• Facilitate regular communication between physicians, nurses, and administrative staff

Staff Management

• Supervise hiring, training, and performance management of all clinical and administrative staff.
• Develop and maintain staff schedules, ensuring adequate coverage for all practice operations.
• Promote a positive work environment and facilitate conflict resolution as needed.
• Address staff performance issues and support employee development

Patient Experience and Satisfaction

• Oversee patient scheduling, registration, and communication to ensure optimal patient flow.
• Oversee patient satisfaction surveys and feedback mechanisms to continually improve the quality of care.
• Work closely with clinical teams to ensure a high standard of patient safety, care, and comfort.
• Address patient complaints and concerns promptly to maintain the practice’s reputation.

Financial & Reporting

• Monitor daily operations, productivity, and key performance metrics
• Assist with budgeting, billing coordination, and revenue cycle processes
• Ensure accurate documentation and reporting to leadership

Clinical Support (as applicable)

• Support providers and clinical staff as needed to maintain clinic flow
• Assist with onboarding new providers and staff

• Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred
• Minimum of 5 years of experience in a medical office or healthcare setting
• Prior supervisory or management experience required
• Knowledge of medical office operations, billing, and insurance processes
• Strong understanding of healthcare compliance and regulations

• Strong leadership and people management skills
• Excellent organizational and problem-solving abilities
• Effective communication and conflict-resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with EMR/EHR systems and Microsoft Office

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person