NZ - Customer Service Delivery Team Leader

The Opportunity

Step up. Lead people. Learn the business. Make your mark.

We are looking for a motivated and people focused Team Leader to support and lead a team of Customer Service Representatives in our fast-paced Customer Services Centre.

This role is ideal for someone who has already developed solid leadership foundations and is ready to take the next step. You'll lead a team of Customer Service Representatives while developing a deep understanding of our business, customer journeys, booking processes, and technical product knowledge, including vehicle glass identification.

You will lead a team of up to 10 Customer Service Representatives (expanding to 12 during peak season), providing day-to-day coaching, support, and performance feedback to drive team success.

As our Auckland-based Team Leader, you'll be an important part of a wider leadership team based across Auckland and Napier. Success in this role will come from your ability to build strong relationships, communicate effectively, and collaborate with peers across locations while maintaining a strong local presence for your team.

We're looking for someone who brings positivity, initiative, and a genuine passion for helping people grow. Someone who enjoys taking ownership, developing capability, building engagement, and creating an environment where people are motivated to perform at their best.

Location: Mt Wellington, Auckland

Hours:      40hrs per week, including rostered Saturdays (rotation)

What we’re looking for:

• A proven people leader with experience leading teams in a customer service, contact centre, or similarly fast-paced environment
• A self-starter who takes ownership, shows initiative, and doesn't wait to be told what needs to happen.
• Strong coaching and development skills, with the ability to lift confidence, capability, and accountability within a team.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively with leaders and stakeholders across different locations.
• A desire to learn the operational and technical side of the business, including customer booking processes and vehicle glass products.
• A positive, energetic leadership style that helps create engagement and momentum within a team.
• Confidence working independently while remaining highly connected to a wider leadership group.
• A growth mindset and commitment to continuously developing yourself and those around you.

What we offer:

• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.
• Career development – We’re committed to helping you grow, with ongoing training and development opportunities.
• Flexible working opportunities –Opportunity to work flexibly if mutually agreed
• Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.
• Rewarding you – Access a fantastic rewards programme.
• $200 annual wellbeing fund – Use it for anything that supports your wellbeing, like gym memberships, health costs, sports gear, self-development classes, or even a relaxing spa day.
• Birthday leave – Take a paid day off during your birthday month.
• Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.
• Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.

About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed)

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron New Zealand, you'll find a supportive atmosphere that encourages professional growth and values diversity. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded a Gold 2026 EcoVadis Sustainability Rating– putting us in the top 5% of global companies for social, environmental, and ethical performance.

If you’re interested in learning more or want to apply for the role, click Apply Now.