- Location
- San Antonio Spurs, United States of America
- Type
- Full-time
- Department
- Retail
- Closing date
- Today
- Source
- Workday
Description
- Oversee the flow of guests within the club by managing the reservations system and host team
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Oversee day to day operations including: staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting.
- Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day
- Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Work with Concierge to ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.)
- Order or requisition supplies and equipment for tables and serving stations
- Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
- Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints.
- Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner
- Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Supervise general cleaning tasks using standard products as assigned to adhere to health standards.
Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness - Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Other duties as assigned
Skills
Cash HandlingInventory Management
